customer feedback

Savalen - Christmas at Savalen

Gaynor Newman - Jan 11

I will post a full review on TripAdvisor but for anyone that wants a quick, brief review, I hope this helps.

First time with Activities Abroad, first winter snow holiday, travelling as a single parent with a 6 year old. 

I can't fault the service of Activities Abroad, it's good old fashioned customer service, real people who know exactly what they're talking about.  I phoned with questions before booking and found them to be friendly, knowledgeable, genuine and with a "customer always come first" attitude.  They can't do enough to help you.

Don't let the transfer time put you off. It added to the fun, the scenery was magical and the elf that met us and accompanied us was fantastic, he kept the kids amused telling stories of naughty Santa's and elves and we watched bang up to date family films en route.  The coach was modern and with toilet facilities.  Snacks and drinks were provided free of charge.

The holiday itself was uncommercial - as was the beautiful resort of Savalen.  The hotel rooms were a lot better than I'd expected, very modern and quite contempory - and very, very warm!  We had a room with balcony over looking the frozen lake.

I was worried that Santa wouldn't look like Santa (the one in the brochure doesn't!), however, the Santa we saw actually made me believe he was real!  My daughter was speechless and that's saying something.  Words can't describe how magical both Santa, his office and his house are.  You can also visit between 2-5 any day, and when we went back he was in his shop and remembered us - and let us have more photos taken.

The activities are well organised, professional, and for just the right amount of time at just the right times.  I couldn't fault the itinery.  For me the highlight was the husky safari - unlike most commercial Santa type holidays, we actually got to harness the dogs - believe me it wasn't easy but it was a wonderful experience.  Ice fishing was fun too and my daugher, to her squeals of delight, actually caught a tiddler - so there are fish there!

We went sledging - and got there by sleigh, in which sat Santa!  Again, it was wonderful, and Santa actually went sledging too.

I'm not sure who enjoyed the holiday the most, myself or my 6 year old!

I wouldn't hesitate in recommending either this particular holiday or this particular company.  They're way above the regular high street providers in every which way.

 

Other reviews about this trip...

Belinda Crooks-Burns - Dec 09

"Overall Holiday Rating: Excellent. Savalen was the most wonderful place for my children and me to experience our first white Christmas. Being so far away in Australia the staff at Activities Abroad w...."read more.

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Jennifer Potter - Dec 09

"Overall Holiday Rating: Excellent. We had the most wonderful holiday and will remember the grandchildren's faces when they met Father Christmas for ever. Most enjoyable activity? Father Christmas, S...."read more.

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Tanya Holt - Dec 10

"This was a truly excellent experience. I had hoped to have fun with my 5 year old, but this exceeded my expectations wildlly. The adventure is as much for the adults as it is for the children. The loc...."read more.

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Julia Sturgeon - Dec 10

"Your local representative Elf Peeg was absolutely fabulous. Not only was he great with the kids, but when our flight was cancelled due to bad UK weather, he was constantly on the phone trying to make ...."read more.

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Katrina Nurse - Jan 11

"The manager/owner at Savalen was fantastic - nothing too much trouble and dealt brilliantly with the challenges of the cold weather that threatened to disrupt a few activities The guy who played the e...."read more.

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Jenny Shaw - Dec 11

"I was concerned that having read all the rave reviews on this site and TripAdvisor in researching the holiday that the experience itself could disappoint. I was wrong. These four days were some of the...."read more.

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Shiulie Torkington - Jan 12

"We live in the Middle East, so we were looking for an extra special pre-Christmas trip where our daughter would meet Santa, and we could try some winter sports. This was perfect. We were a little daun...."read more.

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Lisa Dunn - Jan 12

" Had a fantastic time.  Activities are great and pitched just right for a family holiday. Amy the rep is very helpful - nothing is too much trouble. Meeting Santa was the highlight of the ...."read more.

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Nicola Clayton-Bailey - Jan 12

"A wonderful adventure for the whole family. Everything was very well organised and the Activities Abroad rep. at the hotel (Amy) worked so hard to make sure that each day ran smoothly and all&nbs...."read more.

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Barbara Williams - Feb 12

"An excellent trip, magical for children and adults alike. special thanks to Amy and our elf who worked very hard to make our trip perfect. We all loved every minute of it....."read more.

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