Super User

Contact us by phone, email or use the contact form below

Jono started working for Activities Abroad in early 2014 as part of the Product and Operations Department, focusing on developing new and exciting holidays to adventure-filled destinations. Having previously worked in a different industry, the world of travel is one that he really enjoys working within.

Amy joined Activities Abroad during the placement year of her degree in Travel and Tourism Management and the rest is history! She has now worked her way to Managing Director via the role of Product and Operations Manager, whilst spending time working in almost every other department on the way!

Whilst her childhood family holidays pretty much consisted of a few weeks sitting on the beach and eating ice cream on the Isle of Wight, Dawn has managed to pick up a few new experiences on family activity holidays since joining Activities Abroad in 2012. Having worked as a vital member of our sales and customer services team, Dawn is now our Office Manager. 

Passports and visas

British Passport holders can find full details regarding passport validity and visa requirements for UK citizens on the Foreign and Commonwealth Office (FCO) website where they offer full Travel Advice by Country. The Entry Requirements section covers all you need to know about the country (countries) you are visiting.

If you or any member of your party is a not a British passport holder then you or they must check the requirements with the embassy or consulate of the relevant country or countries which you are intending to travel to or with your own foreign office.

Most governments will issue their own travel advice for a region and, if you are resident outside of the UK, then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/

New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/

Canadian Consular Affairs Bureau http://voyage.gc.ca/

The U.S. Bureau of Consular Affairs https://travel.state.gov/content/travel/en/international-travel.html

It is your own responsibility to ensure that you have all visas, paperwork and travel documents in place prior to travel. You must also ensure that this covers any countries in which you may be transiting. Please ensure you keep checking this information for updates.

All costs incurred in obtaining this documentation must be paid by you. We sadly cannot accept any responsibility if you are refused entry into any country or onto any transportation due to your failure to carry the correct documentation. We will not be responsible for providing a refund of any costs or arrangements which are missed in this situation.

If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Passport validity – Information for British Citizens

It is your responsibility to ensure that your passport validity meets the entry requirements for the EU destination you are travelling to. See here for the links for passport checker and for information on travel to the EU. Please also check with your mobile provider for data roaming charges and see here for details on the GHIC card. There have been some changes since Brexit and passport validity is now determined by the issue date rather than the printed expiry date. You can find more information on the web links provided.  

If you are travelling from outside the EU and have any questions at all then our This email address is being protected from spambots. You need JavaScript enabled to view it. team will be happy to assist.

If you have any questions, please contact us. 

Medical History and Advice

We always strive to make our family holidays as accessible as they can be. We will do all we can to accommodate any family’s special requests or requirements to the best of our ability. Working with our partners, we will use their knowledge and our own first-hand experience to create the best possible holiday for you and make recommendations as to how this can be achieved.

In order to give us the best possible chance to do this, we ask that if you or any member of your party is pregnant or has any medical condition or disability which may affect your holiday or has any special requirements that you tell us at the time of enquiry or booking. You must also promptly advise us if you become pregnant or any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

We know the destinations and the experiences we offer and, in many cases, we have taken our own families on them. We will always offer the best possible advice so please do not hesitate to contact us if you have any questions or would like to clarify any information; it’s what we are here for!

Travel Health and Immunisations

Country specific information is published by the National Travel Health Network and Centre (NaTHNaC), and useful information about healthcare abroad, including a country-by-country guide which can be found on their Travel Health Pro website by clicking here. This is relevant to British Passport Holders.

You should contact your GP at least 8 weeks prior to departure to confirm whether you need any preventative measures or vaccinations. A medical professional is the only person who can provide you with the most up to date advice.

Please ensure that you always carry your certificate of vaccination with you when you travel so that you have proof that you have received the necessary vaccinations.

EHIC and GHIC cards

If you have a UK European Health Insurance Card (EHIC) it will be valid until the expiry date on the card. Once it expires or when it is about to, you will need to apply for a GHIC to replace it.

The EHIC entitles you to state-provided medical treatment if you fall ill or have an accident in any EU country. The same applies to EU citizens who are in the UK.

The cards cover pre-existing medical conditions and routine maternity care, as well as emergency care. Individuals with chronic illnesses, for example, those who require dialysis, can travel knowing they will receive treatment on the same terms as the citizens of the country they are visiting. The cards are valid until they expire.

If you don’t have your EHIC with you or you’ve lost it, you can call the Department of Health Overseas Healthcare Team (+44 191 218 1999) to get a Provisional Replacement Certificate.

The UK Global Health Insurance Card (GHIC) lets you get state healthcare in Europe at a reduced cost or sometimes for free. The GHIC will cover chronic or existing illnesses and routine maternity care as well as emergencies, but treatments such as dialysis or chemotherapy will have to be pre-arranged to ensure they are available at your destination. For further information, please visit https://www.gov.uk/global-health-insurance-card.

The GHIC is not an alternative to travel insurance. Travel insurance is a pre-requisite to travelling with us and you can see details of our preferred provider (which covers European residents only) by clicking here.

You cannot use an existing EHIC or the new GHIC in Norway, Iceland, Liechtenstein or Switzerland. You will require travel insurance with healthcare cover. You may not have access to free emergency medical treatment and could be charged for your healthcare if you do not get health cover with your travel insurance.

You can use a UK passport to get medically necessary healthcare in Norway.

First aid kits and medication

You should always ensure that you carry a basic first-aid kit when you travel.

It is also important that if you have any medication you require that it is carried in your hand luggage in case of any hold luggage delays. 

You will, however, need to make sure that you have all of the relevant documents which accompany the medication and that its transportation complies with all of the rules and regulations regarding the items that you are allowed to carry on board an aircraft. These may vary depending on the airline in question.

Travel Policy and Coronavirus

For our most up to date travel policy please click here .