Wow. What a brilliant trip. We were initially apprehensive about going on one of these "Lapland" experiences, as a quick search on the internet had rather mixed reviews about the potential experience (notably from other companies!). We didn't want anything tacky, commercial or rushed. We stumbled on the Activities Abroad website and the fact that the holiday only involved small groups, and Kuusamo seemed a smaller and quieter place then some of the other places, made us feel more comfortable. We phoned the helpline to ask a few questions, and were impressed that the phone was answered immediately. The gentleman on the helpline had obviously been on the trip before, and answered all our questions with confidence and ease.
The booking process was straightforward and a small problem with uploading some details via the website was quickly resolved. Timings of the flights were just ideal for travelling with young children. Not overtly impressed with the choice of lunch on the flight. A sandwich or nothing! Can't blame the company for this, as flight with Finair and think they seem to be the only airline, which flies to Kuusamo.
We were met at the airport by our guide and then "met" our elf on the way out of the airport. This fascinated the kids on the trip. I won't spoil all the fun by saying too much, but each day was well thought out to keep the children entertained and surprised. Guides were fantastic and engaging. Snow outfit/boots were great for keeping warm, and I wish we had brought some back with us to the UK! Nothing felt rushed or commercial.
Hotel accommodation was clean and comfortable. Swimming pool a good bonus to keep children entertained in the evening, as well as the playroom, bar games, ten-pin bowling, and of course the snow! Only slight issue at the hotel was that it wasn't obvious that there was a specific menu at dinner we could choose from if you didn't fancy the buffet. A quick chat at reception resolved the confusion.
Meeting Joulupukki (Father Christmas) on the penultimate day was really a fantastic experience. We had a whole day of fun and games, with an amazing slope to go sledging down. Best Xmas Turkey I have ever eaten!
I would have no hesitation in recommending this trip and this travel company to others (we already have!)
Caroline, Nick & Thomas.
Caroline Baker - Feb 12