Medical History and Advice
We always strive to make our family holidays as accessible as they can be. We will do all we can to accommodate any family’s special requests or requirements to the best of our ability. Working with our partners, we will use their knowledge and our own first-hand experience to create the best possible holiday for you and make recommendations as to how this can be achieved.
In order to give us the best possible chance to do this, we ask that if you or any member of your party is pregnant or has any medical condition or disability which may affect your holiday or has any special requirements that you tell us at the time of enquiry or booking. You must also promptly advise us if you become pregnant or any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.
We know the destinations and the experiences we offer and, in many cases, we have taken our own families on them. We will always offer the best possible advice so please do not hesitate to contact us if you have any questions or would like to clarify any information; it’s what we are here for!
Travel Health and Immunisations
Country specific information is published by the National Travel Health Network and Centre (NaTHNaC), and useful information about healthcare abroad, including a country-by-country guide which can be found on their Travel Health Pro website by clicking here. This is relevant to British Passport Holders.
You should contact your GP at least 8 weeks prior to departure to confirm whether you need any preventative measures or vaccinations. A medical professional is the only person who can provide you with the most up to date advice.
Please ensure that you always carry your certificate of vaccination with you when you travel so that you have proof that you have received the necessary vaccinations.
If you are a UK citizen and you are travelling within the EU then you should ensure you get a free European Health Insurance Card (EHIC) before leaving the UK. The EHIC is in no way a substitute for medical and travel insurance, but it entitles you to state-provided medical treatment that may become necessary during your trip. If you have a card, then ensure you check the expiry date well in advance of travel.
Any treatment provided is on the same terms as the relevant country’s nationals. If you don’t have your EHIC with you or you’ve lost it, you can call the Department of Health Overseas Healthcare Team (+44 191 218 1999) to get a Provisional Replacement Certificate.
The EHIC won’t cover medical repatriation, ongoing medical treatment or non-urgent treatment, so you must ensure you have adequate travel insurance and accessible funds to cover the cost of any medical treatment and repatriation.
Travel insurance is a pre-requisite to travelling with us and you can see details of our preferred provider (which covers European residents only) by clicking here.
First aid kits and medication
You should always ensure that you carry a basic first-aid kit when you travel.
It is also important that if you have any medication you require that it is carried in your hand luggage in case of any hold luggage delays.
You will, however, need to make sure that you have all of the relevant documents which accompany the medication and that its transportation complies with all of the rules and regulations regarding the items that you are allowed to carry on board an aircraft. These may vary depending on the airline in question.
Travel Policy and Coronavirus
For our most up to date travel policy please click here .