Offer Terms and Conditions

  1. When you use an offer, you accept our terms and conditions relating to that offer (in legal terms you are deemed to have accepted them and agree to be bound by them).
  2. Unless the offer states otherwise, the offer can only be applied once and is valid for single use only on one booking. Offers cannot be combined with any other offers, promotions or discounts.
  3. The offer will only be available when booking directly with The Artisan Travel Company and cannot be used by customers booking indirectly through travel agencies or by customers who reach us via a third-party referral website, such as Responsible Travel. For offers listed on third party websites, please refer to their terms and conditions.
  4. Bookings must be made on or before the dates specified on the applicable offer.
  5. All discounts are valid on selected dates, as specified on the applicable offer.
  6. All offers are subject to promotional availability, dates and accommodation. Depending on popularity or availability offers may be amended, extended or withdrawn. 
  7. Offer is non-exchangeable.
  8. All offers are only valid on flight-inclusive holidays.
  9. There will be no cash alternative.
  10. If you decide to cancel/amend your holiday and a refund is needed, it'll be for the price you actually paid, taking into account the offer or discount.
  11. We can decline your booking, if we don't think the promo code or offer used is valid for the product(s) ordered, or if we reasonably suspect fraud.
  12. The offer must be quoted at the time of booking and cannot be applied retrospectively to existing bookings.
  13. Customer must be aged 18 or over to place a booking.
  14. We can change these terms and conditions or withdraw an offer at any time, with reasonable notice.
  15. Our standard booking conditions and privacy policy apply.
  16. These terms and conditions are governed in accordance with the laws of England and Wales.
  17. The promoter of these offers is Artisan Travel Company: Company registration: No. 04482022. Registered office:  Maling Exchange, Hoults Yard, Walker Road, Newcastle-upon-Tyne, NE6 1AB. ABTA No. Y6261, ATOL No. 6865, AITO No. 5180.

Repeat clients – Save 5%


Refer a friend (repeat clients)

  • Refer a friend to travel with any one of our three brands (The Aurora Zone, Artisan Travel and Activities Abroad) and they’ll receive £50 off their booking.
  • Additionally, for every booking that quotes your name and address, you'll also receive a £50 John Lewis gift voucher.
  • Offer is based on a per booking basis and only valid when used within 24 months of travel.

 


 

 

 

 

Get an expert opinion

Family holidays are so important so please get in touch and let our Travel Experts use their firsthand experience to help you make the right decision for your family. We’ve explored our destinations with our own families, we’ve slept in the accommodation, dined in the restaurants, rafted on the rivers, zip wired through the tree tops, played in the snow, marvelled at the Northern Lights… So please contact us if you have any questions.

Learn more about our experience
  • FAMILY SPECIALISTS

    Created by families for families

    Experience real adventures enjoyed safely

    Family friendly destinations and accommodation

    Maximising your precious family time

  • SHARED EXPERIENCES

    Family time, not screen time

    Family memories to treasure

    For toddlers, young children, teenagers & adults alike

    Enjoy the company of like-minded families

  • INDEPENDENT

    Family owned and run

    Proudly Independent

    Personal, hands-on service

    Fair and sustainable work ethos

  • TRUSTED

    We research the holidays so you don’t have to

    ATOL and ABTA Financial protection available

    Customers rate us 4.8/5 Stars

    Award-Winning: Best Travel Company for Adventure Holidays 2023

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