Working for us

Working for us

We are one big happy family here at Activities Abroad and we have an exceptional team who are truly dedicated to creating the best possible family holidays for our guests.

Our office is filled with all ages and welcomes new staff with open arms. We all share a passion for travel and family holidays, with many of our staff members taking their kids on our holidays each year. We all work exceptionally hard and apply a responsible ethos to everything we do.

Our offices are in a converted barn in Northumberland and we absolutely love where we are. At lunchtime, we always try to make the most of our lucky location by getting outside and enjoying the fresh air or making a trip to the local farm shop for some treats.

Any opportunities to join our team will be shown on this page.

Opportunities overseas

In our destinations, we are 100% committed to our families’ safety and so we only ever use local guides and experts. We do not recruit any activity staff directly. The only positions that we do offer overseas are in a select number of destinations during the winter months, where we have our own representatives who work along with our local teams. If you are interested in such a role then please send your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.


 Artisan Travel Company – Destination Manager 

Your main role will to be to act as the face of Activities Abroad, Artisan Travel and The Aurora Zone in resort and provide guests with an exceptional service and ensure the smooth running of their holidays (to the best of your ability).

  • Meeting and greeting guests at the airport or on arrival at the hotel (whenever possible)
  • Organising and hosting welcome meetings for all guests and providing them with a welcome pack on arrival detailing key information required in resort (sometimes for up to 50 people). There may be numerous arrivals on one day meaning you may need to divide duties.
  • Manage your workload and divide it accordingly to ensure the best service is provided to guests. Ensuring that guests are always able to contact you in emergencies.
  • Facilitating, arranging and selling additional activities
  • Responding to clients' queries (this will involve being on duty for set times each day in each destination)
  • Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; and health problems, injuries or even deaths
  • Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions;
  • Resolving any conflict with or between clients in resort where possible and liaising with suppliers and UK office to provide swift resolution.
  • Establishing and maintaining relationships with local suppliers and guides, liaising with the suppliers to ensure all arrangements are in place and are seamlessly provided.
  • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions, you will be given time at start of season to do so and will build your knowledge throughout your time
  • Checking hotel standards and safety procedures in line with the documentation we will provide you with
  • Completing risk assessments and health and safety checks as required.
  • Keeping basic accounts and records of expenses (you will be provided with credit cards for this purpose)
  • Reporting to UK about improvements and suggestions at the end of stay in Finland or during if appropriate
  • Helping compile training for any future representatives in the area.

 

If you are interested in thisn role then please send your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.


 

Artisan Travel Company – Travel Sales Expert

The Artisan Travel Company operating as The Aurora Zone, Artisan Travel and Activities Abroad are looking for a talented key individual to join the Sales Team based in Stannington, Northumberland.

You will be a result driven person who ideally has experience of working in a sales environment. Comfortable with working to targets you will be required (after training) to have a complete knowledge of our products and have the ability to up-sell, promote sales and maximise revenue. This is a full time role consisting of daytime shifts 5 days over 6 which will fluctuate with the demands of the business.

Your attributes:
• Friendly and outgoing, with outstanding people skills, and the ability to build rapport with customers quickly and effectively via telephone/email
• High degree of flexibility and ability to work calmly and accurately under pressure
• Ability to prioritise and manage your workload
• Excellent attention to detail
• The ability to learn quickly
• Ability to work on own initiative and as part of a team
• Comfortable with responsibility and accountability for workload
• Ability to work without supervision and work pro-actively
• An interest (and ideally some form of previous experience) in the travel industry/travelling

Responsibilities:
• Respond appropriately to all sales enquiries in a professional manner and in line with the specific brand ensuring the company K.P.I.s are met.
• To achieve weekly and monthly sales and revenue targets
• Maintain and consistently add to knowledge of all products
• Support colleagues’ customers to ensure that they receive an excellent level of customer service in the absence of their Travel Expert.
• Record client data in line with company K.P.I.s

What can you expect in return?
• A vibrant and exciting office environment in rural Northumberland
• Potential for multiple overseas travel opportunities
• Opportunity of a permanent position for right candidate
• Generous benefits package including BUPA health coverage
• Salary range £19K-21K per annum

Required licence or certification:
• Drivers Licence

Please click here to view the full job description.

If you are interested in this role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for applications 7th July 2017.

  • FAMILY SPECIALISTS

    Created by families for families

    Experience real adventures enjoyed safely

    Family friendly destinations and accommodation

    Maximising your precious family time

  • SHARED EXPERIENCES

    Family time, not screen time

    Family memories to treasure

    No kids clubs - Mum and Dad can play too

    Enjoy the company of like-minded families

  • INDEPENDENT

    Family owned and run

    Proudly Independent

    Personal, hands-on service

    Fair and sustainable work ethos

  • TRUSTED

    We safety check every activity so you don’t have to

    100% ATOL and ABTA protection

    Peace of mind promise

    Award-winning