Working for us

Working for us

We are one big happy family here at Activities Abroad and we have an exceptional team who are truly dedicated to creating the best possible family holidays for our guests.

Our office is filled with all ages and welcomes new staff with open arms. We all share a passion for travel and family holidays, with many of our staff members taking their kids on our holidays each year. We all work exceptionally hard and apply a responsible ethos to everything we do.

Our offices are in a converted barn in Northumberland and we absolutely love where we are. At lunchtime, we always try to make the most of our lucky location by getting outside and enjoying the fresh air or making a trip to the local farm shop for some treats.

Any opportunities to join our team will be shown on this page.

Opportunities overseas

In our destinations, we are 100% committed to our families’ safety and so we only ever use local guides and experts. We do not recruit any activity staff directly. The only positions that we do offer overseas are in a select number of destinations during the winter months, where we have our own representatives who work along with our local teams. If you are interested in such a role then please send your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.


Artisan Travel Company- Client Liason

This is an excellent opportunity for someone with close attention to detail and outstanding customer service skills to join our vibrant team in Northumberland.

Based in Stannington, The Artisan Travel Company has three niche travel brands, with an unparalleled range of winter itineraries in Lapland and further afield. We are not a ski operator but provide exceptional activities and experiences including Northern Lights holidays, Father Christmas family experiences, dog sledding tours, snowmobiling....the list is long. The successful candidate will get fully involved in our upcoming summer season and busy winter season.

You will supervise and manage all aspects of the post-booking processes and will help ensure that our clients experience the best possible level of customer service. This is a busy and varied role that demands the utmost attention to detail and the ability to learn and adapt quickly. We are in the process of developing a new booking system so the successful candidate will also be involved in implementing this.

 

Responsibilities

  • Corresponding with clients to confirm all aspects of their booking
  • Thoroughly checking bookings to ensure that all necessary elements are in place and requests have been actioned.
  • Confirm and monitor the status of bookings with suppliers overseas
  • Book flights for clients with a wide range of airlines
  • Recording of data and booking information for tracking purposes
  • Being the first and main point of contact for the high volume of client queries following their booking. This will be both via phone and email.
  • Process any amends to existing bookings and cancellations and liaising with the administration team
  • Collating and responding to client feedback post-holiday.
  • General administrative tasks as and when required
  • Processing payments.
  • Deal swiftly and professionally with client complaints during and following holidays, liaising with all departments necessary to provide swift resolution.

 

Person specification

  • Be a confident communicator who can work well under pressure but remain calm and collected
  • A positive and enthusiastic person with exceptional attention to detail
  • A confident individual who is able to work independently as well with all teams in the business to provide the best outcome for the company and the clients
  • Our candidate should have the ability to manage their own workload using their excellent organisational skills

 

Skills required

  • We require a candidate who appreciates the need for urgency (some of the bookings are very time-sensitive) and works well under pressure
  • The successful candidate will be self-confident and an excellent communicator. Must be able to liaise with departments within the company as well as overseas suppliers
  • The candidate should be confident with numbers and analysing figures
  • Exceptional organisational skills are required as there will always be multiple tasks underway at any one time.
  • Strong English skills are essential, both written and verbal
  • Outstanding attention to detail
  • Confident with IT, particularly MS Excel
  • Ability to prioritise and independently manage your workload

 

The following are standard responsibilities for all positions within the company:

  • Contribute to a positive working atmosphere and to the generation of good morale
  • Cover other positions in the company as directed by your line manager
  • Contribute to and attend meetings as required
  • Contribute to regular reports as requested or necessary for role
  • Participate in any staff review processes
  • Take appropriate responsibilities to ensure the health and safety of self and others, this will also include cleanliness of your desk area
  • Pursue the achievement of equal opportunities throughout the company
  • Undertake any other tasks, roles and responsibilities as the company requires you to do irrespective of the level of the task

 

What can you expect in return?

  • A vibrant office environment in rural Northumberland
  • 35 hours per week
  • £17,500 per annum
  • Flexible working hours can be discussed
  • BUPA and Pension Benefits after 3 months

 

Closing date for applications is the 16th Feb 2017.

To apply please e-mail a covering letter along with your C.V. to Dawn Kitson at This email address is being protected from spambots. You need JavaScript enabled to view it.

Any selected candidates selected must be available to interview week commencing 20 February 2017.


Artisan Travel Company – Travel Sales Expert

The Artisan Travel Company operating as The Aurora Zone, Artisan Travel and Activities Abroad are looking for a talented key individual to join the team based in Stannington, Northumberland.

You will be a result driven person who ideally has experience of working in a sales environment. Comfortable with working to targets you will be required (after training) to have a complete knowledge of our products and have the ability to up-sell, promote sales and maximise revenues. This is a fulltime role consisting of daytime shifts 5 days over 6 which will fluctuate with the demands of the business.

Your attributes:
• Friendly and outgoing, with outstanding people skills, and the ability to build rapport with customers quickly and effectively via telephone/email
• High degree of flexibility and ability to work calmly and accurately under pressure
• Ability to prioritise and manage your workload
• Excellent attention to detail
• The ability to learn quickly (especially from mistakes)
• Ability to work on own initiative and as part of a team
• Comfortable with responsibility and accountability for workload
• Ability to work without supervision and work pro-actively
• An interest (and ideally some form of previous experience) in the travel industry/travelling

Responsibilities:
• Respond appropriately to all sales enquiries in a professional manner and in line with the specific brand ensuring the company K.P.I.s are met.
• To achieve weekly and monthly sales and revenue targets
• Maintain and consistently add to knowledge of all products
• Support colleagues’ customers to ensure that they receive an excellent level of customer service in the absence of their Travel Expert.
• Record client data in line with company K.P.I.s

What can you expect in return?
• A vibrant and exciting office environment in rural Northumberland
• Potential for multiple overseas travel opportunities
• Opportunity of a permanent position for right candidate
• Generous benefits package including BUPA health coverage
• Salary range £19K-21K per annum

Click here to view the Travel Expert Job Description

To apply please e-mail a covering letter along with your C.V. to Alistair McLean at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Closing date for applications is Sunday 12th February 2017.

Any selected candidates selected must be available to interview week commencing 20 February 2017.

  • FAMILY SPECIALISTS

    Created by families for families

    Experience real adventures enjoyed safely

    Family friendly destinations and accommodation

    Maximising your precious family time

  • SHARED EXPERIENCES

    Family time, not screen time

    Family memories to treasure

    No kids clubs - Mum and Dad can play too

    Enjoy the company of like-minded families

  • INDEPENDENT

    Family owned and run

    Proudly Independent

    Personal, hands-on service

    Fair and sustainable work ethos

  • TRUSTED

    We safety check every activity so you don’t have to

    100% ATOL and ABTA protection

    Peace of mind promise

    Award-winning