Working for us

Working for us

We are one big happy family here at Activities Abroad and we have an exceptional team who are truly dedicated to creating the best possible family holidays for our guests.

Our office is filled with all ages and welcomes new staff with open arms. We all share a passion for travel and family holidays, with many of our staff members taking their kids on our holidays each year. We all work exceptionally hard and apply a responsible ethos to everything we do.

Our offices are in a converted barn in Northumberland and we absolutely love where we are. At lunchtime, we always try to make the most of our lucky location by getting outside and enjoying the fresh air or making a trip to the local farm shop for some treats.

Any opportunities to join our team will be shown on this page.


Overseas Opportunities

In our destinations, we are 100% committed to our families’ safety and so we only ever use local guides and experts. We do not recruit any activity staff directly. The only positions that we do offer overseas are in a select number of destinations during the winter months, where we have our own representatives who work along with our local teams. If you are interested in such a role then please send your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.


Travel Expert

This is an excellent opportunity for someone with fantastic sales skills to join our vibrant team in Northumberland.

Reporting to our Sales Manager, your role will be to maximise the sales, revenue and profitability of The Artisan Travel Company’s products through adopting a professional manner, specialist knowledge and by offering the highest quality of service so that the customers’ needs and expectations are met and/or exceeded.

About the job
This is an exciting and dynamic role which allows you to communicate with our clients directly through emails, phone and our online chat facility, helping them to find their idea trip.

Main responsibilities:

Sales performance
• To sell the complete range of The Artisan Travel Company’s products
• To achieve weekly, monthly sales and revenue targets as agreed with Sales Manager
• To maximise revenue generation by selling preferred products/airlines
• To be adaptable with sales focus to the needs of the business and directly sell into campaigns and sales incentives

Customer Service
• To maximise revenue by meeting and exceeding customer needs and expectations
• To build rapport with clients and maintain their confidence throughout the sales conversation.
• Use personal travel experience and product training to provide excellent advice to customers
• Take full responsibility for the administration and ongoing support of your bookings and keep client informed of its progress
• Support colleagues’ customers to ensure that they receive an excellent level of customer service in the absence of their Travel Expert.
• To respond to customer enquiries in an efficient and timely manner ensuring the company KPI’s are met.
• Handle any complaints in a professional manner and immediately inform Sales Manager and Customer Liaison Consultant

Team role
• To work as an efficient member of the team across all departments
• To ensure that the best interests of the company are put before personal sales goals/targets

Personal Development
• Proactively seek to enhance your own personal development
• After initial training to pro-actively develop personal product knowledge through reading and research
• To take part in training sessions in order to enhance product knowledge and be aware of any new product

The following are standard responsibilities for all positions within the company:
• Contribute to a positive working atmosphere and to the generation of good morale
• Cover other positions in the company as directed.
• Contribute to and attend meetings and training sessions as required
• Contribute to regular reports as requested or necessary for role
• Participate in any staff review processes
• Take appropriate responsibilities to ensure the health and safety of self and others, this will also include cleanliness of your desk area
• Pursue the achievement of equal opportunities throughout the company
• Undertake any other tasks, roles and responsibilities as the company requires you to do irrespective of the level of the task

About you
• A confident communicator who can work well under pressure
• Must have excellent verbal and written English skills in order to provide comprehensive responses to clients
• A positive and enthusiastic person with exceptional attention to detail
• Our candidate should have the ability to work well within a small team, whilst also being able to manage their own workload and use their initiative
• Exceptional organisational and prioritisation skills are required
• Confident with IT, particularly MS Excel
• Ability to prioritise and independently manage your workload

What can you expect in return?
• A vibrant office environment in rural Northumberland
• 35 hours per week working on a monthly rota to include at least one Saturday (a day off in the week will be given in lieu) and at least one late night Thursday
• A group pension scheme and staff travel insurance
• Discounts on holidays
• Competitive Salary based on experience
• Permanent contract (3-month probation)

To apply please email a CV and cover letter to Dawn Kitson This email address is being protected from spambots. You need JavaScript enabled to view it.
Closing date 12 July 2019


Destination Manager

Your main role will be to act as the face of Activities Abroad, Artisan Travel and The Aurora Zone in the resort and provide guests with an exceptional service and ensure the smooth running of their holidays (to the best of your ability).

  • Meeting and greeting guests at the airport or on arrival at the hotel (whenever possible)
  • Organising and hosting welcome meetings for all guests and providing them with a welcome pack on arrival detailing key information required in the resort (sometimes for up to 50 people). There may be numerous arrivals on one day meaning you may need to divide duties.
  • Manage your workload and divide it accordingly to ensure the best service is provided to guests. Ensuring that guests are always able to contact you in emergencies.
  • Facilitating, arranging and selling additional activities
  • Responding to clients' queries (this will involve being on duty at set times each day in each destination)
  • Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms and health problems, injuries or even deaths
  • Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions;
  • Resolving any conflict with or between clients in the resort where possible and liaising with suppliers and UK office to provide swift resolution.
  • Establishing and maintaining relationships with local suppliers and guides, liaising with the suppliers to ensure all arrangements are in place and are seamlessly provided.
  • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions, you will be given time at start of season to do so and will build your knowledge throughout your time
  • Checking hotel standards and safety procedures in line with the documentation we will provide you with
  • Completing risk assessments and health and safety checks as required.
  • Keeping basic accounts and records of expenses (you will be provided with credit cards for this purpose)
  • Reporting to the UK office about improvements and suggestions at the end of stay in Finland or during if appropriate
  • Helping compile training for any future representatives in the area
  • Applicants must have a full, clean UK driving license 

If you are interested in this role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  • FAMILY SPECIALISTS

    Created by families for families

    Experience real adventures enjoyed safely

    Family friendly destinations and accommodation

    Maximising your precious family time

  • SHARED EXPERIENCES

    Family time, not screen time

    Family memories to treasure

    No kids clubs - Mum and Dad can play too

    Enjoy the company of like-minded families

  • INDEPENDENT

    Family owned and run

    Proudly Independent

    Personal, hands-on service

    Fair and sustainable work ethos

  • TRUSTED

    We safety check every activity so you don’t have to

    100% ATOL and ABTA protection

    Peace of mind promise

    Award-winning

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