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Back of the Net……Three in a Row!!

2013 - Best Small Activity Holiday Company

We have been providing Family Activity Holidays since 2002 and we’ve always strived to follow our mantra of “Improve, improve, improve”. In 2013, our hard work was rewarded when we won Best Small Activity Holiday Company at the British Travel Awards.

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“It doesn’t get much better than this” we thought and it might have been understandable if we had relaxed, content to rest on our laurels.

2014 - Best Small Activity Holiday Company

However, nothing was further from our minds. Like any sporting team that tastes success, we too, were hungry for more and, redoubling our efforts, we were rewarded again in 2014 when we retained our crown.

2015 - Best Activity Holiday Company

Due to work and travel commitments we couldn’t attend the 2015 awards ceremony and had to follow proceedings on Twitter. We knew that the voting had been very, very close at the interim stage so we were on tenterhooks as the Activity Holiday Company announcement drew closer and closer. Finally, the result came through confirming that we had won the award for the third year running which naturally enough sparked much whooping, hollering and cork popping.

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Customer Feedback is Vital

How do you win the same award three times in a row when there are so many great activity holiday companies out there?

We have always listened to and, more importantly, acted on, what our customers have to say about our holidays. Everybody who travels on one of our holidays is sent a questionnaire, not as some perfunctory PR exercise but so that we can ascertain exactly where we are going right and, vitally, wrong.

These questionnaire returns are an absolutely invaluable source of firsthand information and we always love the positive comments and kind words of gratitude from our loyal clients.

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We also appreciate any constructive criticism and suggestions as to how we might improve our holidays, even those we have been running since 2002. We do our absolute best to make every one of our clients as delighted as possible with their holiday.

We review every holiday on an annual basis and, based on our customers’ feedback, we then discuss any tweaks or changes with our partners in the destination. Everything we do is about improving our holidays year after year after year and, with three British Travel Awards under our belt, it seems that this is a formula that works.

 

Get an expert opinion

Family holidays are so important so please get in touch and let our Travel Experts use their firsthand experience to help you make the right decision for your family. We’ve explored our destinations with our own families, we’ve slept in the accommodation, dined in the restaurants, rafted on the rivers, zip wired through the tree tops, played in the snow, marvelled at the Northern Lights… So please contact us if you have any questions.

Learn more about our experience
  • FAMILY SPECIALISTS

    Created by families for families

    Experience real adventures enjoyed safely

    Family friendly destinations and accommodation

    Maximising your precious family time

  • SHARED EXPERIENCES

    Family time, not screen time

    Family memories to treasure

    No kids clubs - Mum and Dad can play too

    Enjoy the company of like-minded families

  • INDEPENDENT

    Family owned and run

    Proudly Independent

    Personal, hands-on service

    Fair and sustainable work ethos

  • TRUSTED

    We safety check every activity so you don’t have to

    100% ATOL and ABTA protection

    Peace of mind promise

    Award-winning

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