Luosto Finnish Lapland Taster Week
- Duration:7 nights
- Suitable for: Anybody aged 5 years or over (younger children may join the holiday, but may not be able to participate in all the activities). Please see terms for details
- Christmas flights: Direct return flights from London to Kittilä. Flight routes are subject to change
- New Year and Half Term flights: Return flights from London to Rovaniemi (via Helsinki). Flight routes are subject to change
- Transfers: Return airport transfers
- Christmas and Half Term accommodation: 7 nights’ hotel accommodation
- New Year accommodation: 6 nights’ hotel accommodation
- Christmas and Half Term meals: 7 breakfasts and 7 dinners
- New Year meals: 6 breakfasts and 6 dinners
- The following activities are included: Ice fishing, snowmobile safari to Amethyst Mine, reindeer park and safari, cross-country ski school, 10km husky safari, Aurora snowshoe trek (the order of activities is subject to change)
- Cold weather clothing for the duration of your stay
- Services of our local guides and instructors
Our ‘Taster Week’ title is fairly self-explanatory. This holiday gives you a sample of all of the key winter activities available in Lapland while including some free time in which to take advantage of the downhill ski slopes or additional activities available.
Our Christmas and Half Term departure dates are seven nights long while our New Year departure date is six nights. Don’t worry about missing out on any activities if you choose the shorter holiday! All departures feature the full range of activities, with only the order in which they take place being subject to change.
You will enjoy mainly half-day activities, which include a thrilling snowmobiling trip, dog sledding with a team of eager huskies, ice fishing on a frozen lake, cross-country skiing on a snowy trail, and some close encounters with the enchanting reindeer of Finnish Lapland. These activities have been designed to showcase the beautiful wilderness scenery of Lapland and allow you to enjoy some memorable and unique experiences.
Luosto is also renowned as a Northern Lights destination, so we have added a night-time snowshoe hike to the itinerary so that you can take part in a family hunt for the Aurora.
As a small ski resort, Luosto is perfectly suited to this style of holiday as there are excellent facilities. The downhill ski slopes and the Tunturi Hotel swimming pool are real favourites with families. A range of additional activities can be booked locally so that you can tailor your holiday should you wish.
If you are lucky enough to be visiting Luosto during the Christmas or New Year period then there will be some really special evening meals provided by the hotel for your family to enjoy. At New Year there will also be fireworks around the village, so we recommend doing as the locals normally do: getting wrapped up warm to see in the New Year together as a family in a stunning location!
Image credits: Graham Greenway and Sarah Whale
Day 1 Flights, arrivals and introduction
Your family will be welcomed on arrival before being transferred to your accommodation at the Luosto Tunturi Hotel. Upon arrival, you will be briefed on the week ahead and provided with your cold weather clothing. Dinner will then be served in the hotel restaurant.
Before bed you may want to take a walk to the frozen lake behind the hotel as this is a prime spot should the Northern Lights be visible.
Day 2 Ice fishing and Aurora snowshoe trek (New Year holiday ONLY)
After breakfast, you will have some free time this morning to try out the pool or explore. The village is home to a handful of small souvenir shops and everything is within easy walking distance. There are also some delightful short walks very close to the hotel.
In the afternoon, you will be taken in a snowmobile-drawn sled to a local ice-fishing spot. Your guide will give you a few hints and tips; you will then drill through the ice and drop your line. Then it’s simply a case of waiting for the fish to bite. The excitement builds as you wait for a nibble from the water below. Regardless of whether you land a catch, this is a delightful introduction to your new surroundings.
Dinner will be had back at the hotel. If you are on our six-night New Year’s holiday, you will head out after this on a guided snowshoe walk to look for the Northern Lights. A local expert will show you how to fasten snowshoes and take you on a trail that is free from disruptive artificial lights. Surrounded by wilderness, you will be perfectly located for excellent views should the Aurora make an appearance.
Day 3 Snowmobile safari to the Amethyst Mine
There can be few better ways to explore the wilderness than by snowmobile – this is sure to be a real delight for adults and children alike. A snowmobile safari is not only thrilling but really showcases the scale of the landscape here. Following breakfast, you will be given full instructions on how to drive the vehicles before heading to the top of Lampivaara Fell, travelling two people per snowmobile. Drivers must be 18 years old and hold a valid driving licence. Anyone more than 140cm tall can travel as a passenger; they will otherwise travel in a sled pulled by the guide's snowmobile.
Once you reach the top of the fell, it will feel as if the views are reason enough to visit this place. Don’t forget that you are also here to see Europe’s only remaining Amethyst Mine! This is a surface mine which is covered to protect it from the elements and you will be given details about how the gems are formed over thousands of years before having the chance to dig for your very own Amethyst. This is a really fun activity for children and the rule is as follows: If you find a gem that you can close your hand around, you can take it away with you!
Dinner will be served back at the hotel.
Day 4 Reindeer park and safari
There is no way that you can visit Lapland and not meet some reindeer! This morning, after breakfast and some free time, you will be transferred by car to a local reindeer park.
The guides will lead you on a reindeer sleigh ride lasting around 30 minutes. This is a traditional way to take in the beauty of the Finnish wilds. Children and adults will love this activity for the magical charm of the reindeer; both will appreciate how these animals are an intrinsic part of the culture, traditions and knowledge of the indigenous Sámi people of Lapland.
Dinner will be served back at the hotel.
Day 5 Cross-country skiing
You will probably have noticed that cross-country skiing is a rather popular pastime in these parts – today it is your turn to try this most Scandinavian of activities! After breakfast, your guide will give you full instructions before you join one of the many trails that wind their way around Luosto.
We assume that you have had no previous experience so please don’t worry if you’ve never tried any form of skiing in the past. In general, we find that children pick it up exceptionally quickly. You can hire skis locally if you would like to explore independently later in the week.
Dinner will be served back at the hotel.
Day 6 Husky safari
Husky safaris are always a highlight for families. Once breakfast is done, you will be transferred to the local sled-dog centre and will have a chance to look around before meeting your team of eager huskies. You will be given a full briefing on how to handle a sled before heading off on the trail for a short husky safari. Travelling two people per sled, both of you will have the chance to drive (only children over the age of 15 are allowed to drive the sled).
Enjoy a relaxing evening with dinner in the hotel – hopefully, there will be an appearance from the Northern Lights tonight!
Day 7 Free day and Aurora snowshoe trek OR (New Year holiday ONLY) departure
Your final full day in Finnish Lapland has been left free for you and your family to design your own agenda. If you wish to be active after breakfast, you can hire snowshoes or cross-country skis or perhaps make use of Luosto’s nearby downhill slopes for the morning. Luosto also runs a weekly programme of activities so additional excursions can be booked in advance with us should you wish to make use of this vast playground one last time.
Luosto’s reputation as a Northern Lights destination is cemented by the presence of Sodankylä Geophysical Observatory around 30km away. In many cases you can see a display by simply stepping outside but if the Lights have eluded you then hopefully this evening you will have more luck.
Tonight you’ll be guided on a snowshoe search for the Northern Lights. You will head to a spot either deep in the forest or on the fells above the village. Away from all artificial lights and deep in the wilderness you should have an incomparable view if the Aurora should appear – a wonderful way to spend your final night in Luosto.
If you are on our New Year’s holiday, today will be your departure day. After breakfast, you will be transferred to the airport for your journey home.
Day 8 Departure (Christmas and half term holidays ONLY)
If you are on our Christmas or half term holidays, today will be your departure day. You will be taken to the airport after breakfast for your direct flights back home.
Included in price
Luosto Tunturi Hotel
The small village and ski resort of Luosto is situated in the idyllic fells, forests and lakes of Lapland, offering families a beautiful backdrop for their winter adventures. The remote location and size of the village ensure that it still offers traditional Finnish charm and you will also find a handful of shops and cafés to enjoy; everything is within easy reach.
The Tunturi is a firm favourite for families due to the facilities that it offers its guests - comfortable accommodation, a lovely restaurant and a pool which is popular with adults and children alike.Read more about this accommodation
- This small resort has seven small ski slopes for those who want to try out some downhill skiing in their free time and equipment and ski passes can be booked locally
- The restaurant here offers an expansive and varied breakfast buffet (including a waffle maker!). Evening meals will consist of a range of salad starters as well as a buffet choice of main courses followed by a dessert selection. For lunch, you can make use of the hotel’s bistro restaurant or you can choose from other cáfes in the village depending on your schedule for the day
- The swimming pool is always a popular choice and there are massage and waterfall points as well as a hot tub in the Amethyst Cave. There are also sauna facilities and a small gym for guests to use free of charge
- Free Wi-Fi is available throughout the hotel
Standard double or twin rooms: The hotel has spacious standard bedrooms all with an en-suite shower room, toilet, hairdryer, TV and clothes drying cabinet.
In each room, you can convert the sofa into an additional bed for a third adult or two small children. A small number of family rooms are also available which are suitable for two adults and two to three children (please contact our Travel Experts for availability and a quote).
Luosto Tunturi Hotel - Tunturi and Amethyst Suites
The suites are ideal for families who require some extra space or those who would like their own little home in Lapland but don’t want to have to walk from one of the log cabins for meals.Read more about this accommodation
Situated within the superior wing of the Tunturi Hotel and with indoor access to all the hotel’s facilities, these are a wonderful option for those travelling with children.
The twelve Tunturi Suites at the hotel, all have one bedroom for two people and the three Amethyst Suites have two bedrooms. The suites also have a sofa which can be turned into an extra bed for two people.
All suites have a lounge area, well-equipped kitchen (ideal for making a snack or warm drink during your stay) and shower room with private sauna, hairdryer, drying cupboard, toilet, telephone, TV and balcony.
Please contact our Travel Experts for a quotation based on your party (subject to availability).
Personalise this tour
Arctic View Rooms
For a touch of luxury and fun at the end of your exciting family holiday, a night in a fantastic Glass Arctic View Room is a real treat!
Located outside the Tunturi’s neighbouring hotel, Hotel Aurora, these are just a short walk away from your hotel room or cabin.
With their large windows and partial glass roofs, they allow their occupants to enjoy sweeping panoramic views of the night’s sky, making them ideal for keeping watch for an Aurora display. Inside you will also enjoy complete comfort and Nordic elegance with cosy furnishings and a fully equipped en-suite shower room and TV.Read more
Each also has a double or twin beds and a sofa bed which can accommodate one more person (although it may be a bit of a squeeze!).
The price quoted will be based on spending the final night of your trip in the Arctic View Room. This means you will need to check out of the Tunturi before your stay. There is the option to stay in these a different night of your trip and keep your hotel room, but supplements may apply. Dinner will be served at Hotel Aurora and will consist of a set menu of typically local specialities. Breakfast the following morning will also be served at the Hotel Aurora and will be a buffet of warm and cold dishes.
Please speak to our Travel Experts for further details and a full quotation.
Dates & Prices
We include more, no hidden costs
Adult (15+) price based on 2 sharing a standard hotel room with 1 child on an extra bed
Tue 20 Dec 2016
to Tue 27 Dec 2016
|Adult price (per person): £1685.00||Child (age 5 - 14): £1015.00||Book|
Tue 27 Dec 2016
to Mon 02 Jan 2017
|Adult price (per person): £1795.00||Child (age 5 - 14): £1135.00||Book|
Sun 12 Feb 2017
to Sun 19 Feb 2017
|Adult price (per person): £1825.00||Child (age 5 - 14): £1255.00||Book|
Next year's provisional dates and prices
You can make a pre-reservation to secure your holiday at this stage by paying a deposit but, the provisional departure dates, prices and itineraries remain subject to change. We will contact you when the final dates, prices and itineraries are confirmed and you will have 14 days to decide if you would like to go ahead. If you decide not to travel we will refund your deposit. Our travel experts will happily provide you with full terms and a complete quotation.
Tue 19 Dec 2017
to Tue 26 Dec 2017
|Adult price (per person): £1770.00||Child (age 5 - 14): £1065.00||Enquire|
Tue 26 Dec 2017
to Mon 01 Jan 2018
|Adult price (per person): £1885.00||Child (age 5 - 14): £1190.00||Enquire|
Sun 11 Feb 2018
to Sun 18 Feb 2018
|Adult price (per person): £1916.00||Child (age 5 - 14): £1315.00||Enquire|
For our full booking terms and conditions please click here
Holiday group size (approximate)
Minimum 8 people and maximum 30 (approximately)
Group sizes and minimum numbers
Most of our holidays require a minimum number of participants to operate. Minimum numbers are detailed on each holiday page and are always approximate. Group sizes for tailor made holidays will vary for each of the activities. For private departures you may also be joined by other guests during the activities unless you have discussed specific private activities with us.
If your selected date has not yet reached minimum numbers you will be informed at the time of booking. In the unlikely event that your chosen date has not reached the required minimum numbers nine weeks before your scheduled departure date we will contact you and discuss the various options available to you. We will always do all we can to operate a holiday and in some cases we may be able to operate the holiday by combining your itinerary with that of other guests for some activities (this may mean that the maximum group size is increased but this will be discussed in full with you).
If we are unable to operate the holiday then you will be offered the chance to transfer to an alternative holiday or date (subject to availability). If the alternative is more expensive you will be asked to pay the difference, if it is cheaper then you will be reimbursed. You will also be offered the option to cancel and receive a full refund of all monies paid.
See our booking conditions for further information.
Order of activities
The order of activities is always subject to change and you will be provided with your final itinerary upon arrival at your destination
Medical History and advice
If you or any member of your party is pregnant or has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if you become pregnant or any medical condition or disability which may affect your holiday develops after your booking has been confirmed.
See our booking conditions for further information.
Experience and fitness
We offer a vast choice of holidays which range from 'relaxed' to 'active' so there really is something for everyone and our holidays can be filtered by how active they are. Regardless of the chosen holiday, all activities will include tuition from a beginner's lever and no prior experience is assumed.
If you are unsure about the physical demands of a particular holiday please contact us and our expert team will be happy to help.
See our booking conditions for further information.
Guides and safety
It is absolutely essential when partaking in any activity that you listen very closely to, and abide by, the instructions provided.
If there is anything that you are unsure of during a safety briefing or that you would like to clarify with the guides please make this clear to them immediately before starting the activity.
Our guides' word on activities is always final and your safety is their principal concern at all times, please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.
See our booking conditions for further information.
This holiday has a specified minimum age. In some cases however, younger children may be able to participate in the holiday but may not be able to take part in all of the activities. Please speak to our Travel Experts for more details.
Booking activities locally
In almost all of our destinations you can book and pay for additional activities locally. Please note that we cannot be held responsible for any injury or loss that occurs through any activities that are booked in your destination (see our terms and conditions for further details).
Please always ensure that your safety is your primary concern when arranging any such activity.
If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card. Please see your trip dossier for full details.
It was really well organised 27 March 2016 by The Hazelwood Family
It was really well organised. The travel and activities went without a hitch. Hanna, our tour guide, was very helpful getting equipment for an extra skiing trip. All the staff were very pleasant to the children. The hotel provided free sledges which were a great hit with the children.
We just loved the whole experience 14 February 2016 by Susannah Fraser
We just loved the whole experience. A great 50th birthday treat for me and everyone else loved it too. Huskies were a highlight. Each activity surprised us even when we weren't looking forward to it especially. One beautiful clear day and night for the Northern Lights was a bonus. And I really enjoyed snowshoeing through the woods at night. Everyone enjoyed the ice fishing but some of us weren't so happy about catching fish. We loved the coffee and cake in the hut, though! It was still a lovely trip.
We also loved spending time with our team after the ride giving them a cuddle 27 December 2015 by Helen Kuhlman
We all agreed that our favourite (activity) was the Husky dog safari. We felt we had a decent amount of time doing the dog sledding and it was great to be able to have a go. The guide was nice to take our photo and the weather was perfect which helps the enjoyment. We also loved spending time with our team after the ride giving them a cuddle, and we did enjoy getting to cuddle the puppy!
The best holiday we have ever had 19 December 2015 by Fiona Moores
The Finnish were absolutely wonderful, especially with the children. It has been by far, the best holiday we have ever had. Thank you so much Activities Abroad for another amazing time!
Luosto multi-activity taster sensation! 14 February 2014 by Rebecca Phillips Marques
It's not often that a holiday manages to exceed everyone's expectations and consistently keep both adults and children happy for a week, but this one did just that. As a family group of 3 adults and 2 children I can honestly rank this amongst our best holidays ever - so much fun!The taster holiday is a great way to do just enough of everything, with plenty of time for relaxing in the sauna too. The accommodation was very comfortable, food much tastier than it at first appeared, and the activities were well organised and hugely enjoyed by all of us. Something I appreciated was the absence of souvenir shops at all the attractions, and the authentic feel that the local guides and activity providers maintain. We didn't get to see the Aurora, but I wouldn't be surprised if we came back for another try!
This was the most amazing experience! 26 February 2013 by Mary Thorley
This was the most amazing experience that gave us a taster of different activities we might enjoy. We shall explore further holiday opportunities with you!
Very good resort 05 September 2012 by Floriane Laigret
Very good resort. We arrived late on Sunday night and we really appreciated the meal in our room. We had the multi activities week - a good choice.
Perfect holiday for families 09 August 2012 by Christine Valvatne
Perfect holiday for families as all activities were just long enough to get a taster, but within an 8 year old’s attention span. We were very impressed by being met by the representatives upon arrival. They were both very friendly and knowledgeable, and made us feel extra welcome.The amethyst mine was such a winner, we had to go back - and become members.
Luosto multi activity taster week 27 March 2012 by Tina Walpole
We had the most amazing time. All the activities were very well organised and the guides and instructors were really good. They were friendly, knowledgeable and safe. They catered for both adults and children and made you feel very relaxed.Snowmobile riding was very cool! When we did the reindeer safari it started to snow as we entered the forest, the scene was like something out of 'Narnia', magical!My 8 year old daughter was looking forward to the seeing the huskies most and she was not disappointed, they were amazing and being able to cuddle the puppies, THE BEST.We saw some minor displays of the northern lights during the week but on the Friday evening we did the snowshoe trek up a hill. The green hue in the sky to the north began to develop and move about, we were so thrilled. Then we noticed more lights coming up from the south, they both arched and met in the middle. They became a crown consisting of a bright white centre with green and pink lights all around. I just lay in the snow to experience it, while my husband took the photos. It was truly magnificent, we were so fortunate to have seen all of that when we know there is the risk of seeing nothing.I am telling all my friends to go, the overall experience was incredible, got to be the best holiday ever .If you stay in a suite take your own kettle as there isn't one in the kitchen and pack tea, coffee and anything else you can get in your suitcase, the supermarket is very expensive and the hotel food, limited, and a lot of reindeer!!We found a couple of local cafes that served burgers and chips and the bistro does decent pizzas so you won’t starve, but expect to buy extra meals out.
I really want to do the whole thing again! 08 March 2012 by John Price
I thought everything before the trip ran really smoothly. I had all the information I needed in plenty of time and felt very well prepared for the holiday re what clothes to take etc. When we arrived we were greeted by our reps who were brilliant. They were very approachable and could not do enough for you or to help you out. All the activities were brilliant and superbly run by Snow Games. I cannot put into words how impressed I was with them. Everyone who worked at Snow Games was very friendly and very helpful. The equipment they provided was in great condition and they were happy to loan absolutely anything we needed. The hotel was very nice, having a north facing room was a great bonus. I thought the food was of a high standard.The holiday was brilliant and I really want to do the whole thing again!
The most perfect week ever 09 February 2012 by Elizabeth Langwade
The most perfect week ever. All of the activities were great. We really enjoyed doing a taster trip and taking part in activities we might not have chosen ourselves.
A totally magical holiday 09 February 2012 by Debbie Smith
A totally magical holiday that created amazing lifetime memories. It was everything we dreamed of and more. Still on a high from it!! Great hotel, fab spa pool, loved the jets of water and the Jacuzzi with the twinkly lights on the ceiling. The activities slowly ramped up as the week went on. Very kind patient and understanding guides - Emy was a fab instructress and staff . A very knowledgeable man, Pascale at the Amethyst mine who was very funny, we loved him. He was also very generous because someone found a very impressive amethyst and he let them keep it. We were all amazed, she did not have to buy it!The snow chapel outside the Hotel Luosto was a bonus and on Christmas Eve someone carved a beautiful angel outside!! Wow it was so beautiful! Ice pews, alter and frozen flowers on the altar in blocks of ice!! Our hotel room very nice downstairs, but the shelves by the bedside upstairs in the mezzanine in 303 are not finished off. They are bare untreated wood! Also if your children are over 5 foot 4 they will hit they head on the ceiling which is very low upstairs. Our 15 year old who is 6 foot tall kept hitting his head. However it was cosy, clean and the balcony was lovely and large and in the perfect place to see the northern lights which we did see on Christmas Eve.There was no electric kettle in the room, please advise visitors to take one. We came back from our rather heavy going night snow trek quite desperate for a hot drink and after 11pm there was nowhere to get one, as the bar was closed. When the disco down stairs is on it’s a little tricky to get to sleep in 303, but we were so exhausted we did not stay awake for too long!! The lunch time menu in the hotel bar was very good value for money, only 10 euros for a two course meal with drinks- Souvenir shops were very reasonably priced.Father Christmas came to visit us in the restaurant and he went round the chalets on his sleigh with presents for all children 12 and under. It was so very authentically done, not tacky at all. To be near all the delighted children over Christmas Eve and day was fab. There is plenty of time to do your own thing there as well as set activities. We went downhill skiing on Christmas Day and had no problem getting a lesson booked. Food was good quality however, we did get exactly the same meal two nights in a row which was a bit disappointing. Beware... a bottle of wine (house) in the restaurant in the hotel was £25 so future clients watch out!Evening entertainment was good. There was candle everywhere, which was lovely and it does not get light till 10.30, weird but interesting. All the trips especially the husky trip on Christmas Day was out of this world. Puppies and photo opportunities to die for!! Pizza restaurants very good, best pizzas I have ever had but not cheap about £14 for a Margaretta, but worth it.
All in all, a perfect holiday! 25 January 2011 by Clare Bromly
Having endured 6 weeks of snowy weather prior to the holiday, I was questioning whether I should've booked a winter sun holiday. How glad I was that I hadn't done so as we had one of our best holidays ever.The weather was perfect, crisp cold clear days, lovely powdery snows, activities planned every day which were close by and well organised so there was no hassle or stress involved. The children were never bored which meant my experience was much more pleasant!The hotel was quiet and friendly, the swimming pool kept the children entertained each day, it could've been slightly warmer as we spent hours in there! The restaurant was very pretty with Christmas decorations and candles and the food was very good quality and plentiful.My son loved the snow fishing and he caught 5 fish, which was the record of the day. I caught one and felt as excited as if I'd landed Jaws!The husky farm had a month old puppy for us to cuddle which was a big hit with the children.All in all, a perfect holiday.
Excellent guides 12 January 2011 by Paula Wood
All the activity guides were excellent, very helpful and they couldn't do enough to help out.
Fabulous trip 22 February 2010 by Caroline Stevenson
We loved the whole of the holiday, it was a fabulous trip. Everything was excellent; I think the huskies were a big hit with all our family!! Thank you, we cannot thank you all enough for your help in moving the holiday due to my husband’s operation, and for the friendliness and helpfulness of your customer service team. We really liked the hotel, the Finnish people and all the activity provider staff so good. We will be going back!
We enjoyed our holiday very much 29 December 2009 by Joan Yap
Just to tell you that we enjoyed our holiday very much and appreciate the attention you gave us. We made wonderful friends during our taster week at Luosto and the guides were simply fantastic.
Excellent! 28 December 2009 by Geoff Beresford
Excellent. All activities were fantastic but the husky sleds were the best. This from a petrol head who thought he would enjoy the snowmobiles more! We thought it might be a bit rushed being a taster week with lots of activities, but found we had plenty of time to relax, explore and not feel pressured. The fact that everything was in the local area and didn't require daily long coach journeys was ideal. We saw many tour buses come and go with a lot of stressed looking people, whilst we wandered along to our activities without a care in the world - 5 stars! Planning another run next year.
The scenery was great 28 December 2009 by Katie Curnin
Snowmobile ride to the mine was my favourite activity. The scenery was great and the ride back down was thrilling. Richard really enjoyed the huskies and would have loved to spend more time with them. Hotel was great, very clean and warm despite lots of people tramping in and out all day covered in snow. All of the staff at Snow Games were wonderful. They were extremely friendly, well organised and knowledgeable. We could not have asked for a better service.