Essaouira and Marrakech: Sand and Souk Explorers
Much like the jam-packed souks to be found in Essaouira and Marrakech, this holiday offers an incredible selection of things to enjoy. You’ll feel like true desert adventurers when you’re riding about on camels or quad bikes, and it’s just as exciting to get trekking around the Atlas Mountains. This is a trip that just bursts with culture: from Berber villages to Marrakech markets, there are new experiences wherever you turn. It’s a must for food-loving families – whether visiting stalls piled high with gorgeous delicacies or making your own in with a professional chef, you will be in gastronomy heaven!
Overview
Key facts
- Duration:7 nights
- Suitable for: Min age Anybody aged 6 years or over (younger children may be able to join the holiday but may not be able to participate in all the activities). Please see terms for details
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What's included?
- Flights: direct return flights from London Gatwick to Marrakech. Flight routes subject to change
- Transfers: all transfers included
- Accommodation: 2 nights in a Caïdal Family Tent at Les Jardins d'Issil; 5 nights in a 2 bedroom riad at Rebali Riads
- Meals: 7 breakfasts, 4 lunches, 3 dinners
- The following activities are included in the holiday: Atlas Mountains day, Marrakech souk tour, camel trek and picnic lunch; Essaouira souk visit and cookery lesson; choice of 1-hour quad biking OR 2-hour surfing session; lunch in Berber village (order subject to change)
- Fully qualified guides and instructors during activities with all equipment provided
This outstanding seven-night family activity holiday will show you Morocco from all angles. Going everywhere from quiet Berber villages to buzzing city souks, you and the children will try out stupendous activities on both sand and sea. As well as this, you’ll sample the local culture and cuisine along the way!
This family holiday begins in lively Marrakech. During your 2-nights here, you and your family will stay outside the busy city areas in the majestic tents of Les Jardins d’Issil – think more ‘royal tent’ rather than ‘pop-up’ accommodation!
You’ll take a tour of the astonishing souks and experience an array of sights, scents and sounds as well as an insight into the people here. Then, you’ll take a trip to the awe-inspiring Atlas Mountains, a must-see when in Morocco.
The second part of your holiday takes you close to the beautiful port city of Essaouira. You will stay in a luxurious villa at the Rebali Riads hotel, a marvellous place with a traditionally Moroccan design.
Here, you will enjoy many different activities such as camel riding on the beach and either quad-biking over the nearby dunes or surfing the surging waves.
A hotel chef will take you around the Essaouira souks to pick up ingredients for a personal cooking class. You will also visit a traditional village of the Berber people, learning about their way of life and tasting a specially-made lunch.
In your free time, you will definitely want to enjoy the hotel’s on-site facilities. Unwind in a traditional hammam steam room, splash about in the pool, or challenge each other to a spot of tennis.
Image credits: Alan Keohane
Agenda
Agenda
Show full agenda-
Day 1 Arrival and Welcome
Upon arrival in Marrakech, your transfer vehicle will take you to your luxury tent accommodation at Les Jardins d’Issil, approximately 30 minutes away.
Along the way, keep your eyes peeled for the local goats found high in the argan trees, feasting on the nuts and leaves.
Once you have checked in, you and your family will enjoy dinner before going to your amazing tent accommodation for the night.
Included Meals: Dinner -
Day 2 Day in the Atlas Mountains
Fill up at breakfast in preparation for a lovely excursion exploring the Atlas Mountains.
A two-hour transfer will take you to your starting point, the village of Imlil, from where you will spend the day trekking in this scenic region with a mountain guide.
Mount Toubkal, the highest peak in the Atlas Mountains, looms in the background as you take to the trail. You will walk through small hamlets and woods filled with walnut trees, weaving up to higher ground along the mountain track.
The views are incredible and this is a marvellous way to show off the natural side of Morocco, which is easily missed when just sticking to popular urban attractions.
There will be the chance to visit at least one village in the area for a sense of life in these rural parts of the country. The trip can be tailored to the needs and abilities of the group and includes lunch.
You will return to Les Jardins d’Issil in the late afternoon and enjoy dinner in the evening.
Included Meals: Breakfast, Lunch, Dinner -
Day 3 Three-Hour Souk Tour
You will all be whisked away for a fabulous tour of Marrakech’s impressive souks. Potters, olive-sellers, tanners, dancers, magicians...the list of people and stalls you will encounter here is endless.
Cameras should always be at the ready, and given the wild mix of life, every photo opportunity is likely to be as remarkable as the next.
After this bustling day, you can sit back and relax on your transfer to Essaouira. Tonight, you will enjoy dinner in your new hotel before relaxing in your private villa.
Included Meals: Breakfast, Dinner -
Day 4 Camel Trek and Picnic Lunch
Tuck into a breakfast feast before a mid-morning treat: the camel trek! Board your own 'ship of the desert' and take a guided tour north of the beach which sits close to the hotel. You’ll be lost in the rhythms of the creatures as they move you across the sand. A Moorish picnic lunch will be served at a hidden stopping point in the shade.
The afternoon will be yours to spend as you wish. Why not cool off in the pool or try your hand at a game of boules back at the hotel? Parents will definitely want to visit the hammam facilities for an invigorating steam session. There's also an on-site tennis court, as well as a table tennis set and various board games for your family to make use of during your time here.
Dinner is not included for the following 4 nights, so that you can decide how you wish to enjoy your evenings. You can either dine at the riad, or there are several local restaurants nearby, as well as options in Essaouira, which is easily reachable by taxi.
Included Meals: Breakfast, Lunch -
Day 5 Essaouira Souks and Cooking Lesson
After breakfast, you will be taken to the vibrant souks of Essaouira by one of the hotel chefs to collect ingredients for a colourful lunchtime cooking class, choosing a recipe from the chef’s suggestions. Just imagine: you’ll soon be winding your way between stalls piled high with spices of every description, alongside shops offering exotic vegetables and fresh meats. Not only that: these open markets have just about everything, so you may even pick up some jewellery, household items, or other souvenirs along the way.
Back at Rebali Riads, you’ll watch the master at work and help out at different stages. Parents and children alike will love this gastronomic experience, preparing anything from flavoursome tagines and soft couscous to gorgeous fish dishes and artistic salads. All in all, you’ll be set for an unforgettable lunch.
The rest of the day has been left free for your own interests. You might wish to book an activity through the hotel or return to the poolside. In the evening, you can put your new cooking knowledge and local ingredients to the test making your own dinner in the riad kitchen. Alternatively, you may want to walk to one of the nearby cafés or restaurants, which are only a few minutes away in the village square, next to the beach.
Included Meals: Breakfast, Lunch -
Day 6 Quad Biking or Surfing
Today is packed full of action and you get to decide whether to spend it on sand or sea. You will have a choice between an hour of quad biking on the nearby dunes with a guide to show you around, or a two-hour surfing lesson with an instructor to teach you the best tricks and tips. Sidi Kaouki is renowned as a water-sports haven, while its beaches and countryside are great to explore. All equipment will be provided, and the time will be confirmed on arrival.
After this, you will have the day free to relax after the morning’s excitement or to keep the adrenaline going with further bookable activities. Lunch is not included today, so why not try one of the nearby restaurants - The Surf Club, Pergola and Le Kaouki are three great options, offering tasty local food and welcoming atmospheres. Seafood pizzas, sumptuous burgers and fresh salads are sure to keep everyone happy.
Included Meals: Breakfast -
Day 7 Berber Village Visit
This day takes you and the children closer to Morocco’s indigenous heritage. At lunchtime, you will head to a Berber village - either on foot or by donkey, depending on your choice. You'll journey into the countryside behind Sidi Kauoki, past farmhouses, riads and countless argan trees. Upon arrival, your family will be warmly greeted and then served a simple but delicious lunch, filled with flavour and years of cooking experience. It is a truly unspoilt location and our group is likely to be the only one there, making the experience all the more personal. Although your hosts can't speak English, they will make sure your family are given a true Berber experience.
Returning to Rebali Riads, make the most of your last night in this lovely hotel before the next day’s transfer. Perhaps another visit to the splendid hammam or a dip in the pool? All yours to choose!
If you’d like to visit Essaouira again this evening, speak to Mohamed or Fatima, who can easily arrange taxis back and forth and provide you with restaurant recommendations for your family, as well as pointing out the best place for a freshly-pressed pomegranate, lime and sugar cane juice, which are sublime!
Included Meals: Breakfast, Lunch
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Day 8 Departure
Tuck into a last Moroccan breakfast before being transferred to Marrakech Airport for your journey home.
Included Meals: Breakfast
Accommodation
Accommodation
Included in price
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Les Jardins d'Issil
Nights: 1-2
Ten miles outside Marrakech and close to the base of the immense Atlas Mountains, ‘The Gardens of Issil’ offer luxury colourful tents and based around a large swimming pool. 'Tent’, however, is an understatement. Canvas covers the top half of the walls and roof but a sturdy and traditional Tadelakt plaster makes up the rest. Each is fully furnished, with en-suite facilities and individual decorations.
The main building has an excellent restaurant and bar, as well as a wide rooftop terrace overlooking the surroundings. The grounds also boast a tropical plant courtyard and a hammam, a traditional steam room.
Read more about this accommodation Read less about this accommodationHotel facilities
- Enjoy a session in the central pool or repose by the side with a freshly prepared breakfast
- Take a tranquil break in the hammam and book one of the calming traditional treatments
- The children will love trying their skills on the mini-golf course and badminton court
- Pick up Moroccan candles, cosmetics, and jewellery at the on-site shop, which also sells locally-produced argan oil – delicious with fresh bread and salad and also great for the skin!
- There’s free Wi-Fi in the restaurant, terraces and pool area, so all your family and friends will be able to share your adventure updates.
Room Type
Caïdal Tents for four people (included as standard in our holiday price): There are 15 of these 50 m² tents, all of which are perfect for a family of four – one can also accommodate five. They contain either four single beds or one double and two single beds; a silk curtain separates the sleeping areas. They also have an ensuite bathroom and a living room, in addition to a terrace, air-conditioning and heating and a safe.
Caïdal Tents for two people: Each of these tents has a brilliant interior – one with cooling blue curtains and cushions, some with regal reds and golds, another with elegant black and silver walls. All are 30m² and come with a double bed and an ensuite bathroom, lined with Moroccan Tadelakt plaster. They also have a cosy living room and terrace, heating and air-conditioning, and a safe.
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Rebali Riads
Nights: 3-7
White walls and bright interiors meet gleaming swimming pools and scattered greenery in this hotel, which takes after a ‘riad’, or traditional Moroccan house. ‘Paradise’ might be a better word, because it’s a place of sun-soaked luxury. There are seven private villas, each with fully-furnished kitchens, dining courtyards, and personal gardens. Four of these are larger and come with their own pool, while the three smaller buildings share two inter-connected pools between them. All have inviting roof terraces with all-round views of sand, sea and countryside. The main hotel has hammam and spa facilities, a tennis court, and a service kitchen with a full-time chef.
Read more about this accommodation Read less about this accommodationHotel facilities
- With a full-time chef available on-request, you can look forward to gorgeous Moroccan specialities and European favourites served fresh in the dining area or by the pool
- Challenge the kids on the tennis court or try out a game of boules in the large shared garden. There's also a table tennis set and plenty of board games to keep the family entertained
- Get fully refreshed in the Moroccan hammam steam-room or go for a continental spa treatment. There is also a small gift shop in the reception building
- Read up on your next activity or look for something to book with the free Wi-Fi, which is available in reception and at certain hotspots around the riads
Room type
Each of the seven riads is uniquely designed, based around a dining courtyard area which is covered with a remote-controlled sliding glass roof. Each also has a fully decked-out kitchen and a roof terrace with 360° views of the surroundings.
Dar Azreq: This riad has two bedrooms with ensuite bathrooms, each containing two basins. The bathroom attached to the main bedroom has a marble-lined bath and twin showers. As well as a personal roof terrace, Dar Azreq has a garden with a gated entrance to the shared pool area.
Dar Etoile: This has one master bedroom and a snug room which can be converted into a bedroom. The bathroom comes with twin showers and basins and a bath topped with marble. There is also a downstairs toilet. It also has a kitchen, dining courtyard, and sitting room with a fireplace. In addition, Dar Etoile has a private roof terrace and garden with a gated entrance to the shared pool area.
Dar Jeseli: This two bedroom riad has two ensuite bathrooms with twin basins; the main bedroom bathroom has double showers and a marble-lined bath. There is a private roof terrace and a garden with a gated entrance to the shared pool area.
Dar Mevada: This riad has three bedrooms – one is a master suite with a four-poster bed and ensuite bathroom; the other two share one bathroom which contains a marble-lined bath and a shower. There is a kitchen and dining courtyard, bar area, and sitting room. Outside there is a private pool, as well as a private roof terrace.
Riad Sila: This riad has three suites, each having its own balcony and bathroom with a shower, marble-topped bath, and twin basins. In the master suite, there is a four-poster bed and open-plan bathroom. Downstairs is a grand, high-ceilinged sitting room; this sits next to a snug room which can be converted into a fourth bedroom. The snug room has an open fire and access to the downstairs shower room. Riad Sila has its own pool and a private roof terrace.
Riad Valmar: The largest of the riads, this is based around three courtyards: one with a sliding glass roof and dining area; another with orange trees, a water fountain, and open space; and the last meeting the three sides of the swimming pool. The courtyards link up with the sitting room and cinema room. Upstairs are four suites, each with private terraces and ensuite bathrooms – containing twin basins and walk-in showers. Two are master suites containing four-poster beds, marble-topped baths, and twin showers. The cinema room can be converted into a fifth bedroom and has access to the downstairs shower room.
Dar Jamila: This three-bedroom riad is a few steps away from the main hotel building, slightly closer to the sea. The riad has an open plan living room with kitchen, breakfast bar, fireplace, TV and dining table. Outside there is a large terrace and private pool, as well as a private roof terrace with views of the sea. The master bedroom has a four-poster bed with en-suite bathroom, walk-in shower and twin basins. The second bedroom has a king size bed and the third has two twin beds. Both rooms have en-suite bathrooms with walk-in showers and twin basins.
Please note that the images above show a variety of accommodation options.
Dates & Prices
We include more, no hidden costs
Price based on 2 adults sharing a 2 bed riad & 1 tent with 2 children
Dates
| Dates | |||
|---|---|---|---|
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Sat 21 Mar 2020
to Sat 28 Mar 2020 |
Adult price (per person): £1215.00 | Child (6-12): £1075.00 | Book |
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Sat 28 Mar 2020
to Sat 04 Apr 2020 |
Adult price (per person): £1275.00 | Child (6-12): £1135.00 | Book |
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Sat 04 Apr 2020
to Sat 11 Apr 2020 |
Adult price (per person): £1425.00 | Child (6-12): £1285.00 | Book |
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Sat 11 Apr 2020
to Sat 18 Apr 2020 |
Adult price (per person): £1425.00 | Child (6-12): £1285.00 | Book |
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Sat 18 Apr 2020
to Sat 25 Apr 2020 |
Adult price (per person): £1195.00 | Child (6-12): £1055.00 | Book |
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Sat 23 May 2020
to Sat 30 May 2020 |
Adult price (per person): £1520.00 | Child (6-12): £1380.00 | Book |
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Sat 04 Jul 2020
to Sat 11 Jul 2020 |
Adult price (per person): £1170.00 | Child (6-12): £1030.00 | Book |
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Sat 11 Jul 2020
to Sat 18 Jul 2020 |
Adult price (per person): £1195.00 | Child (6-12): £1055.00 | Book |
|
Sat 18 Jul 2020
to Sat 25 Jul 2020 |
Adult price (per person): £1295.00 | Child (6-12): £1155.00 | Book |
|
Sat 25 Jul 2020
to Sat 01 Aug 2020 |
Adult price (per person): £1295.00 | Child (6-12): £1155.00 | Book |
|
Sat 01 Aug 2020
to Sat 08 Aug 2020 |
Adult price (per person): £1245.00 | Child (6-12): £1105.00 | Book |
|
Sat 08 Aug 2020
to Sat 15 Aug 2020 |
Adult price (per person): £1375.00 | Child (6-12): £1235.00 | Book |
|
Sat 15 Aug 2020
to Sat 22 Aug 2020 |
Adult price (per person): £1315.00 | Child (6-12): £1175.00 | Book |
|
Sat 22 Aug 2020
to Sat 29 Aug 2020 |
Adult price (per person): £1295.00 | Child (6-12): £1155.00 | Book |
|
Sat 29 Aug 2020
to Sat 05 Sep 2020 |
Adult price (per person): £1270.00 | Child (6-12): £1130.00 | Book |
|
Sat 17 Oct 2020
to Sat 24 Oct 2020 |
Adult price (per person): £1395.00 | Child (6-12): £1255.00 | Book |
Please note: our holiday prices are based on the lowest available airline fares. These fares can sell out quickly and, as a result, prices may increase and supplements may be applicable. We recommend booking at the earliest opportunity in order to secure the best possible fares and flight times. This only applies to holidays that include flights.
Next season’s pre-sale dates and prices
You can make a pre-reservation to secure your holiday at this stage by paying an initial deposit of only £50pp. The provisional departure dates, prices and itineraries remain subject to change. We will contact you when the final dates, prices and itineraries are confirmed, and you will have 14 days to decide if you would like to go ahead. A further deposit payment of £250pp is due by 01 February 2020 or at the time of us confirming the trip details to you, whichever is sooner. If you decide not to travel, we will refund your initial £50pp payment. Our Travel Experts will happily provide you with full terms and a complete quotation.
| Dates | |||
|---|---|---|---|
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Sat 20 Mar 2021
to Sat 27 Mar 2021 |
Adult price (per person): £1360.00 | Child (6-12): £1205.00 | Enquire |
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Sat 27 Mar 2021
to Sat 03 Apr 2021 |
Adult price (per person): £1430.00 | Child (6-12): £1270.00 | Enquire |
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Sat 03 Apr 2021
to Sat 10 Apr 2021 |
Adult price (per person): £1600.00 | Child (6-12): £1440.00 | Enquire |
|
Sat 10 Apr 2021
to Sat 17 Apr 2021 |
Adult price (per person): £1600.00 | Child (6-12): £1440.00 | Enquire |
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Sat 17 Apr 2021
to Sat 24 Apr 2021 |
Adult price (per person): £1340.00 | Child (6-12): £1180.00 | Enquire |
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Sat 22 May 2021
to Sat 29 May 2021 |
Adult price (per person): £1700.00 | Child (6-12): £1545.00 | Enquire |
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Sat 03 Jul 2021
to Sat 10 Jul 2021 |
Adult price (per person): £1310.00 | Child (6-12): £1150.00 | Enquire |
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Sat 10 Jul 2021
to Sat 17 Jul 2021 |
Adult price (per person): £1340.00 | Child (6-12): £1180.00 | Enquire |
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Sat 17 Jul 2021
to Sat 24 Jul 2021 |
Adult price (per person): £1450.00 | Child (6-12): £1290.00 | Enquire |
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Sat 24 Jul 2021
to Sat 31 Jul 2021 |
Adult price (per person): £1450.00 | Child (6-12): £1290.00 | Enquire |
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Sat 31 Jul 2021
to Sat 07 Aug 2021 |
Adult price (per person): £1390.00 | Child (6-12): £1240.00 | Enquire |
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Sat 07 Aug 2021
to Sat 14 Aug 2021 |
Adult price (per person): £1540.00 | Child (6-12): £1380.00 | Enquire |
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Sat 14 Aug 2021
to Sat 21 Aug 2021 |
Adult price (per person): £1470.00 | Child (6-12): £1320.00 | Enquire |
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Sat 21 Aug 2021
to Sat 28 Aug 2021 |
Adult price (per person): £1450.00 | Child (6-12): £1290.00 | Enquire |
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Sat 28 Aug 2021
to Sat 04 Sep 2021 |
Adult price (per person): £1420.00 | Child (6-12): £1265.00 | Enquire |
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Sat 16 Oct 2021
to Sat 23 Oct 2021 |
Adult price (per person): £1560.00 | Child (6-12): £1405.00 | Enquire |
Terms
Terms
For our full booking terms and conditions please click here
Holiday group size (approximate)
Minimum 4; maximum 36 (approximately)
Group size
We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.
Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.
Minimum numbers required for a holiday to operate
Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.
Itinerary amendments
The order of activities is always subject to change and you will be provided with your final itinerary upon arrival at your destination.
Single supplement
Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation.
Medical history and advice
We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.
In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.
In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.
Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.
Pregnancy
If you are pregnant at the time of booking your holiday or you discover you are pregnant prior to your departure, firstly – congratulations! Secondly – please tell us as soon as possible. This situation does arise, and we are able to advise you both from our own first-hand experience and from discussing this at length with our expert local partners who have experience in this area. The more notice you can give us the better, in order to suggest any adaptions to the itinerary you have booked which will reduce the risk to both mother and baby. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
Insurance
Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.
It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.
If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.
Reduced mobility
If you have a reduced level of mobility, then please contact our travel experts to discuss the suitability of this holiday in relation to your requirements.
Experience and fitness
Most of the activities we offer have been designed for beginners who have no prior experience and are of all age ranges and fitness levels. Our guides provide expert advice, tuition and instructions prior to any activity going ahead. Activities are designed to be enjoyed and not endured, but some, do require a more basic level of fitness than others. If you have any questions, then please contact one of our Travel Experts who can provide first-hand advice.
The only holidays which are not as suitable for complete beginners are the multi-night safaris which involve several days in wilderness cabins travelling by either snowmobile or husky safari. Again, this all depends on the individual taking part, but some prior experience and understanding of these types of activities can be very helpful and a greater level of fitness is recommended.
Guides & Safety
When partaking in any activity, it is imperative that everyone in your group listens very closely to the instructions provided by the guide and that they are abided by at all times. Our guides are experts in their field and no one knows the environment better than these highly knowledgeable and experienced providers.
Prior to starting any activity, please make it clear to your guide if there is any element of the safety briefing you are unsure of or would like to clarify before you set off.
Our guides will always take local conditions into account when considering whether an activity can go ahead. This is, in part, why your itinerary is subject to change at short notice. This rarely happens, however, if it does, we will always endeavour to reschedule the activity for later in your holiday. If this is not possible then the cost of the activity will be refunded to you when you return home.
Our guides' word on activities is always final and your safety is their principal concern at all times; please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.
NB: In order to participate in our holidays, all guests must be able to understand instructions given in English. These instructions may be delivered verbally or in writing and will include vital safety information and ongoing instruction during activities.
Minimum and Maximum Age
The minimum age for this holiday can be found in the ‘Key Facts’ section of the holiday overview.
Younger family members may be able to participate but may not be able to take part in all activities. Please contact one of our Travel Experts if you have any questions.
Booking activities locally and equipment hire
Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).
When arranging any such activity please always ensure that safety is your primary concern.
In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.
Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.
Car hire
If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card. Please see your trip dossier for full details.
Travel Safety and Foreign Office Advice
Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.
The Foreign and Commonwealth Office Advice
We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.
The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:
Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/ Canadian Consular Affairs Bureau http://voyage.gc.ca/ The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html
If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.
If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.
If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.
If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.
Flight schedule changes and connecting transportation
On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.
Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.
Booking your own flights - cancellation disclaimer
If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.
If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.
Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.
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