Adult price from £725pp
All prices include: flights, transfers, accommodation, guided activities, cold weather clothing and guides; all as listed.
VISITING: Finland
BROCHURE CODE: 1917

Key facts

  • Duration:7 nights
  • Suitable for: Anybody aged 5 years or over (younger children may join the holiday, but may not be able to participate in all the activities). Please see terms for details
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What's included?

  • Duration: 7 nights
  • Flights: return direct flights from London Gatwick to Kuusamo (flight routes from Manchester and Birmingham are also available). Flights routes are subject to change
  • Transfers: return airport transfers
  • Accommodation: 7 nights accommodation in an apartment
  • Meals: not included (your accommodation consists of a fully equipped kitchen and is within walking distance to shops and restaurants)
  • Activities: choose from our extensive range which is detailed in the ‘Activities’ section of the holiday page (activities are priced individually). The order of activities you select is subject to change. Fully qualified guides and instructors are present during activities
  • Cold weather clothing for the duration of your stay

Ruka is located in the north of Kuusamo, a Finnish municipality that is renowned for its natural beauty and almost untouched wilderness. Ruka, one of the largest ski resorts in Finland, is among the country’s major holiday destinations, due to its excellent snow sports opportunities. This is a place that lies in the heart of excitement and adventure.

Ruka offers a number of activities for the family to enjoy, and you have complete control over your holiday as you can choose exactly what you would like your week to consist of. You can snowmobile or husky sled over the snowy fells, or relax in the saunas and Jacuzzis in Iisakki Village during an authentic sauna experience. Why not treat yourselves to a unique overnight stay in a cosy igloo that sits amongst the snow in Iisakki Village? There is something to suit every member of the family due to the diverse range of options available.

The holiday price includes seven nights in a private apartment and cold-weather clothing for the duration of your stay. Direct return flights and airport transfers are also included.

Please note that many activities require a minimum number of participants in order to run so all activities are subject to availability.

btalogos

©Ruka Safaris

Show full agenda

Included in price


Other options


Special Nights

Igloo night

From: £178pp

You will begin the evening with a short film about the Northern Lights in a rustic outdoor barn theatre, followed by a three-course dinner where you can choose from a variety of wild food delicacies. Then, the excitement begins as you tuck yourselves away in your igloo in the heart of Iisakki Village. You will be provided with sleeping bags and appropriate clothing to ensure that you are warm and comfortable.

After your Arctic night adventure, you will be given a filling breakfast in a house by the igloos and the opportunity to have a morning shower before returning to the Ruka Centre.

Trip Duration: Overnight stay

Available: Monday to Sunday at 7 pm (20 December 2018 to 30 March 2019)

Personalise this tour


Our pick

  • Snowmobile introduction

    This basic snowmobile safari introduces first-timers to the thrill of snowmobiling. Before you begin, your guide will give you a thorough safety briefing and introduction before you take to the snow. You will cover around 20km, with two people per snowmobile, driving through the stunning snowy forest scenery (driver must hold a full driving licence). Children below 140 cm will travel in a sled pulled by the guide.

    During the drive, you will stop for a break of coffee or tea and a sweet bun.

    Guide, instruction and equipment included.

    Read more

    Minimum Age: 5 years (children below 140 cm will travel in a sled pulled by the guide’s snowmobile)

    Minimum Participants: 4 adults

    Total Duration: 2.5 - 3 hours

    Available: Monday, Tuesday, Friday & Saturday at 10.00 am, Christmas Day and New Year’s Day also at 2.00 pm

    From £76 per adult
    From £50 per child

Other options

  • Visiting Santa Claus's secret cottage

    This is a truly magical and essential activity for a Christmas family holiday. Nothing is more exciting to children at Christmas time than the thought of Santa Claus! You will take a 30-minute transfer to Mr and Mrs Claus’s secret cottage, where you will spend time with Santa, bake cookies in the cottage and play with Santa’s helpers in some outdoor activities.

    Read more about this activity

    More about this Activity:

    Minimum Age: N/A
    Activity Duration: Approximately 3 hours

    Minimum participants: 4 people

    Available: Saturdays (December to end March)

    From: £88 per adult
    From: £88 per child
  • Finnish sauna experience and wild food dinner

    Relax and unwind at Iisakki’s lakeside sauna. A local guide will talk you through the origins of sauna culture and why it is so important to Finns before you take to the sauna yourself. You will have a real, authentic experience, spending two whole hours warming up in the sauna, dipping into the ice pool, lazing in the Jacuzzi and repeating the cycle! You will be served berry juice, water and tea as well as small snacks.

    Read more about this activity

    Afterwards, the evening will begin with a short film about the Northern Lights in a rustic outdoor barn theatre. Then, you will all move to Iisakin Talo for a buffet dinner, consisting of wild food delicacies such as fish, wild game and berries.

    The Wild Food Dinner is not suitable for vegetarians or vegans.

    Minimum Age: 3 years old
    Activity Duration: 5-6 hours overall (The official sauna experience lasting around 2 hours)

    Available: Wednesday & Friday at 4.30 pm

    From: £108 per adult
    From: £72 per child
  • Snowshoe hike to Oulanka National Park

    This tranquil snowshoe hike will take you to the most beautiful part of Kuusamo as you arrive at the Oulanka National Park under its winter blanket. You’ll hike beside river Kitkajoki to see the Myllykoski old mill amongst the incredible winter scenery. You will hike a total of around 4km and during the programme, you will enjoy a coffee and sandwich break.

    Guide, instruction and equipment included.

    Read more about this activity

    Minimum Age: 5 years old
    Minimum Participants: 4 adults
    Trip Duration: Approximately 5 hours

    Available: Tuesday at 10 am

    From: £80 per adult
    From: £55 per child
  • Ice fishing

    Ice fishing, or as the Finnish say, ‘pilkki’, is a traditional hobby of the locals. After drilling a hole into the beautiful frozen lake, you will set up your pilkki to lure in the fish beneath the ice. You might catch perch, whitefish, roach, pike, or even grayling, and if you are lucky to catch something, a guide will show you how to prepare the fish over an open fire. The experience includes a short snowshoe walk of around 1km in order to reach the ideal fishing spot and a coffee break on the lake.

    Guide, instruction and equipment included.

    Read more about this activity

    Minimum Age: 3 years old
    Minimum Participants: 4 adults
    Trip Duration: 3 hours (including 10-minute return transfer)

    Available: Wednesday & Saturday at 10  am

    From: £55 per adult
    From: £36 per child
  • Husky safari (5km, 10km or 20km)

    This truly fun and thrilling activity will crank up the energy levels for the day and fill your family will excitement. First, you will take a ten-minute transfer to meet your husky team, getting to know the life of the huskies at the husky farm, with time to cuddle and play with them! After learning how to drive the huskies, you will share an exhilarating ride with your family as your energetic and enthusiastic huskies take you, two people per sled, on a 5, 10 or 20 km ride. The programme also includes coffee and hot sausages by the fire.

    Guide, instruction and equipment included.

    Read more about this activity

    There are three possible distances and durations for this trip:

    5km
    Total Duration: Approximately 2 hours
    Minimum Age: 3 years
    Minimum Participants: 4 adults

    Available: Monday, Wednesday and Thursday at 12.30 pm

    Price from: Adult: £131; Child: £115

    10km
    Total Duration: Approximately 2.5-3 hours
    Minimum Age: 3 years
    Minimum Participants: 4 adults

    Available: Friday at 10 am

    Price from: Adult: £156; Child: £135

    20km
    Total Duration: Approximately 3- 3.5 hours
    Minimum Age: 3 years
    Minimum Participants: 4 adults

    Available: Tuesday and Saturday at 10 am

    Price from: Adult: £192; Child: £175

    Image credit: Ruka Safaris
    From: £131 per adult
    From: £115 per child
  • Visit to the reindeer farm

    You will be picked up from the Safari Centre by a car transfer and taken to an idyllic reindeer farm. This is a great family activity, as the reindeer pull two people per sled through the snow for around 300m OR 1.5km, depending on which length you book. You even have the chance to feed the reindeer and listen to stories of their life and history. When you return with your reindeer, you will receive a certificate and be served a hot drink, reindeer sausages and a sweet snack.

    Guide, instruction and equipment included.

    Please note: the longer sleigh ride will incur an additional charge, please speak to our Travel Experts for further details.

    Read more about this activity

    Total Duration: Approximately 3 hours
    Minimum Age: 3 years
    Minimum Participants: 4 adults

    Available: Wednesday at 11.30am

    From: £76 per adult
    From: £52 per child
  • Starlight sledging to search for the Northern Lights

    This is an unforgettable adventure for families, as you drive away into the forest with up to six people per sled. The route will take you through varied landscapes so you can really absorb the scenery. After around one and a half hours of sledging, you will arrive at the camp, where you will make a fire with your guide and prepare coffee, tea and grilled sausages. If you are lucky you may catch sight of the Northern Lights in the sky while you travel.

    Guide, instruction and equipment included.

    Read more about this activity

    Total Duration: Approximately 3 hours
    Minimum Age: 5 years
    Minimum Participants: 4 adults

    Available: Wednesday & Friday at 7 pm

    From: £62 per adult
    From: £42 per child
  • Snowshoe search for the Northern Lights

    During this peaceful activity, you will follow an old reindeer trek route of around 4km in the beautiful fell surroundings. Every now and then the group will stop to admire the nature and snow-covered scenery. If the sky is clear you will see the myriad of bright stars in the sky and, with a little luck, the colourful Northern Lights. You will also break for a hot drink along the way, and your guide will tell you stories about the Northern Lights and nature.

    Guide, instruction and equipment included.

    Read more about this activity

    Total Duration: Approximately 3 hours
    Minimum Age: 5 years
    Minimum Participants: 4 adults

    Available: Tuesday & Thursday at 7 pm

    From: £58 per adult
    From: £40 per child
  • The land of the Northern Lights

    This promises to be a memorable evening as your snowmobile safari will take you through an enchanting blue twilight forest. With two people per snowmobile (driver must hold a full driving licence), covering around 30km, the darkness will provide additional excitement to your snowmobiling experience and if the sky is clear and you are lucky enough, you might even see Northern Lights. During the safari, you will stop to enjoy coffee, bun and sausages by the fire.

    Guide, instruction and equipment included.

    Read more about this activity

    Total duration: Approximately 3 hours
    Minimum Age: 5 years (children below 140 cm will travel in a sled pulled by the guide’s snowmobile)
    Minimum Participants: 4 adults

    Available: Wednesday and Friday at 7pm

    From: £102 per adult
    From: £70 per child
  • Snowmobiling to the Russian border

    On this snowmobile safari, you will venture one person per snowmobile west to east, to the top of the magnificent Kuntivaara Hill, which is 480m above sea level. The Russian border is just around the corner and the breath-taking scenery over the Arctic wilderness is a sight that you will cherish forever. The journey is around 100km in total and is well worth the challenge. During the safari, you will enjoy a soup lunch and coffee in a cosy wilderness restaurant.

    Guide, instruction and equipment included.

    Read more about this activity

    Total duration: Approximately 6 hours
    Minimum Age: 18 years
    Minimum Participants: 4 adults

    Available: Wednesday and Saturday at 10am

    From: £192 per adult
  • RZR Buggy Rally

    In this programme, you can test your driving skills through an enchanting snowy forest. Each RZR car holds two people, so you can share the fun as you take to the tracks. There will also be a small contest between your group with the fastest driver winning a special prize!

    Drivers must hold a valid licence.
    Guide, instruction and equipment included, including helmets and seat belts.

    Read more about this activity

    Total duration: 2 hours
    Minimum Age: 5 years
    Minimum Participants: 4 adults
    Maximum Participants: 12 persons per group

    Available: Tuesday and Saturday at 2 pm

    From: £76 per adult
    From: £45 per child
  • Snowmobile safari to a reindeer farm

    This snowmobile safari will have you driving through beautiful forests and ice-covered lakes to an idyllic and private reindeer farm. Your trip will also consist of a short reindeer sleigh ride, the chance to feed the reindeer and learn about their lives in Finland. When you return with your reindeer you will receive a certificate and enjoy a hot drink, sausages and a sweet snack. The driver must be 18 years or older and hold a valid driving licence.

    Read more about this activity

    Overall, you will cover around 50km on your snowmobiles, with two people on each snowmobile and children below 140 cm travelling on a sled pulled by your guide.

    Guide, instruction and equipment included.

    Total duration: Approximately 4-5 hours
    Minimum age: 8 years (children below 140 cm will travel in a sled pulled by the guide’s snowmobile)
    Minimum participants: 4 adults

    Available: Wednesday at 10am

    From: £130 per adult
    From: £85 per child
  • Traditional wild food dinner

    You will be picked up from the Safari Centre and taken on a short, ten-minute transfer to Iisakki Village, where you can admire the old buildings and snow sculptures that the village offers. Prior to dinner, you will be shown a short film about the spectacular Northern Lights in a rustic barn.

    Read more about this activity

    Your traditional three-course dinner will be served in Iisakin Talo, Iisakki Village’s old main house, where you will have the opportunity to taste local, wild food delicacies such as fish or wild game – there is something for all of the family to enjoy.

    This experience is not suitable for vegans or vegetarians.

    Trip Duration: 3 hours

    Available: Wednesday & Friday at 7.00 pm

    From: £58 per adult
    From: £40 per child
  • Christmas Eve dinner

    If you are here for Christmas Eve, you can celebrate with a delicious dinner in forest restaurant Kontioluola. You can choose from their appetising menu and enjoy your food by the open fire on your candle lit table, as you look forward to Christmas Day. The transfers are included in the price, so you will be taken to Kontioluola and brought back to your accommodation.

    From: £52 per adult
    From: £40 per child
  • Igloo night

    You will begin the evening with a short film about the Northern Lights in a rustic outdoor barn theatre, followed by a three-course dinner where you can choose from a variety of wild food delicacies. Then, the excitement begins as you tuck yourselves away in your igloo in the heart of Iisakki Village. You will be provided with sleeping bags and appropriate clothing to ensure that you are warm and comfortable.

    Read more about this activity

    After your Arctic night adventure, you will be given a filling breakfast in a house by the igloos and the opportunity to have a morning shower before returning to the Ruka Centre.

    Trip Duration: Overnight stay

    Available: Monday to Sunday at 7 pm (20 December 2018 to 30 March 2019)

    From: £178 per adult
    From: £150 per child

We include more, no hidden costs

On each of our holidays you will see a clear outline of exactly what's included in the price of your holiday. We never use 'headline' or 'lead-in' prices like so many tour operators, as we prefer to include as much as we can, rather than see our clients incur considerable additional costs in our destinations.
Price guarantee

Prices based on 2 adults sharing an A or B apartment with 1 child


 

♦Saving!♦

Sun 16th Dec 2018 departure - price per adult £1105 (was £1255); price per child £465 (was £625)


 

Dates
Sun 09 Dec 2018 Adult price (per person): £815.00 Child (5-11): £495.00 Book
Sun 16 Dec 2018 Adult price (per person): £1105.00 Child (5-11): £465.00 Book
Sun 23 Dec 2018 Adult price (per person): £1305.00 Child (5-11): £665.00 Book
Sun 30 Dec 2018 Adult price (per person): £1305.00 Child (5-11): £665.00 Book
Sun 06 Jan 2019 Adult price (per person): £725.00 Child (5-11): £435.00 Book
Sun 13 Jan 2019 Adult price (per person): £725.00 Child (5-11): £435.00 Book
Sun 20 Jan 2019 Adult price (per person): £845.00 Child (5-11): £435.00 Book
Sun 27 Jan 2019 Adult price (per person): £845.00 Child (5-11): £435.00 Book
Sun 03 Feb 2019 Adult price (per person): £975.00 Child (5-11): £535.00 Book
Sun 10 Feb 2019 Adult price (per person): £875.00 Child (5-11): £455.00 Book
Sun 17 Feb 2019 Adult price (per person): £1235.00 Child (5-11): £745.00 Book

Next season’s pre-sale dates and prices

To secure your holiday for next season, you can make a pre-sale booking and fix the price of your trip at the pre-sale price displayed below. Simply by paying an initial deposit of £50pp, you will protect yourself from any package price increases. The departure dates and itineraries remain preliminary and we will contact you when the final dates and itineraries are confirmed, you will then have 14 days to decide if you would like to go ahead. Should you wish to proceed, the remaining deposit will be payable at this stage. If you decide not to travel, we will refund your initial £50pp payment. We reserve the right to charge supplements where there are significant changes to an itinerary or increases in flight costs. Any non-package rates remain subject to change.

Dates
Sun 08 Dec 2019 Adult price (per person): £870.00 Child (5-11): £530.00 Enquire
Sun 15 Dec 2019 Adult price (per person): £1340.00 Child (5-11): £670.00 Enquire
Sun 22 Dec 2019 Adult price (per person): £1515.00 Child (5-11): £830.00 Enquire
Sun 29 Dec 2019 Adult price (per person): £1515.00 Child (5-11): £830.00 Enquire
Sun 05 Jan 2020 Adult price (per person): £775.00 Child (5-11): £465.00 Enquire
Sun 12 Jan 2020 Adult price (per person): £775.00 Child (5-11): £465.00 Enquire
Sun 19 Jan 2020 Adult price (per person): £905.00 Child (5-11): £465.00 Enquire
Sun 26 Jan 2020 Adult price (per person): £905.00 Child (5-11): £465.00 Enquire
Sun 02 Feb 2020 Adult price (per person): £1040.00 Child (5-11): £570.00 Enquire
Sun 09 Feb 2020 Adult price (per person): £940.00 Child (5-11): £490.00 Enquire
Sun 16 Feb 2020 Adult price (per person): £1320.00 Child (5-11): £800.00 Enquire

Terms

For our full booking terms and conditions please click here

Holiday group size (approximate)

Minimum group size 2 people; maximum 50 (on some activities)

Group size

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

Minimum numbers required for a holiday to operate

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.

Itinerary amendments

The order of activities is always subject to change and you will be provided with your final itinerary upon arrival at your destination.

Single supplement

Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation.

Medical history and advice

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.

Pregnancy

If you are pregnant at the time of booking your holiday or you discover you are pregnant prior to your departure, firstly – congratulations! Secondly – please tell us as soon as possible. This situation does arise, and we are able to advise you both from our own first-hand experience and from discussing this at length with our expert local partners who have experience in this area. The more notice you can give us the better, in order to suggest any adaptions to the itinerary you have booked which will reduce the risk to both mother and baby. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Insurance

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

Reduced mobility

If you have a reduced level of mobility, then please contact our travel experts to discuss the suitability of this holiday in relation to your requirements.

Experience and fitness

Most of the activities we offer have been designed for beginners who have no prior experience and are of all age ranges and fitness levels. Our guides provide expert advice, tuition and instructions prior to any activity going ahead. Activities are designed to be enjoyed and not endured, but some, do require a more basic level of fitness than others. If you have any questions, then please contact one of our Travel Experts who can provide first-hand advice.

The only holidays which are not as suitable for complete beginners are the multi-night safaris which involve several days in wilderness cabins travelling by either snowmobile or husky safari. Again, this all depends on the individual taking part, but some prior experience and understanding of these types of activities can be very helpful and a greater level of fitness is recommended.

Guides & Safety

When partaking in any activity, it is imperative that everyone in your group listens very closely to the instructions provided by the guide and that they are abided by at all times. Our guides are experts in their field and no one knows the environment better than these highly knowledgeable and experienced providers.

Prior to starting any activity, please make it clear to your guide if there is any element of the safety briefing you are unsure of or would like to clarify before you set off.

Our guides will always take local conditions into account when considering whether an activity can go ahead. This is, in part, why your itinerary is subject to change at short notice. This rarely happens, however, if it does, we will always endeavour to reschedule the activity for later in your holiday. If this is not possible then the cost of the activity will be refunded to you when you return home.

Our guides' word on activities is always final and your safety is their principal concern at all times; please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.

NB: In order to participate in our holidays, all guests must be able to understand instructions given in English. These instructions may be delivered verbally or in writing and will include vital safety information and ongoing instruction during activities.

Minimum and Maximum Age

The minimum age for this holiday can be found in the ‘Key Facts’ section of the holiday overview.

Younger family members may be able to participate but may not be able to take part in all activities. Please contact one of our Travel Experts if you have any questions.

Booking activities locally and equipment hire

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern.

In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

Car hire

If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card.  Please see your trip dossier for full details.

Travel Safety and Foreign Office Advice

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

The Foreign and Commonwealth Office Advice

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/ Canadian Consular Affairs Bureau http://voyage.gc.ca/ The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Flight schedule changes and connecting transportation

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

Booking your own flights - cancellation disclaimer

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.

Cancellation terms: Please note that the following cancellation terms supersede those mentioned in section 7 of our general booking terms and conditions.

More than 63 days prior to departure - Loss of deposit

- 63 to 43 days prior to departure - 40%

- 42 to 31 days prior to departure - 70%

- 30 or less days - 100%  

Children and snowmobiles

For safety reasons, children under the age of 16 will typically travel in a sledge pulled behind the guides’ snowmobile on any snowmobile tours. From approximately 15 years onwards, children may be allowed to ride pillion on the back of a parent’s snowmobile. The guide will make a decision on the day as to where each individual child shall travel, and this may depend on the child’s height and the guide’s confidence in their ability to travel safely as a pillion for the duration of any safari. The guide’s decisions are final.

The driver of a snowmobile must be 18 years or over and have a valid driving licence. If an adult is unable to share a snowmobile with either a child or another adult in their party, they will be required to pay a single snowmobile supplement as all prices are based on two people sharing.


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    Created by families for families

    Experience real adventures enjoyed safely

    Family friendly destinations and accommodation

    Maximising your precious family time

  • SHARED EXPERIENCES

    Family time, not screen time

    Family memories to treasure

    No kids clubs - Mum and Dad can play too

    Enjoy the company of like-minded families

  • INDEPENDENT

    Family owned and run

    Proudly Independent

    Personal, hands-on service

    Fair and sustainable work ethos

  • TRUSTED

    We safety check every activity so you don’t have to

    100% ATOL and ABTA protection

    Peace of mind promise

    Award-winning

MrZenTravel Website Development

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