The Best of Borneo
- Duration:11 nights
- Suitable for: Children aged 10 years and over (younger children may join the holiday, but may not be able to participate in all the activities). Please see terms for details
- Transfers: group airport and activity transfers (private airport transfers may incur a supplement)
- Accommodation: 11 nights in hotel or lodge accommodation: 7 nights in a 5* hotel in Kota Kinabalu, 3 nights at Sepilok Nature Resort and 1 night in Kinabatangan Nature Lodge
- Meals: 11 breakfasts, 8 lunches, 1 dinner
- The following activities are included: Island cruise by boat, island to island zip line, snorkelling, white-water rafting, jungle trekking and survival skills, Rainforest Discovery Centre, Orangutan Rehabilitation Sanctuary, Sun Bear Conservation Centre, Gomantong Caves, jungle night walk, rainforest boat trip, tree planting, Labuk Bay Proboscis Monkey Sanctuary, scuba diving, mountain biking (the order of activities is subject to change)
- All equipment, tuition and supervision from fully qualified instructors
- Services of our representatives or local guides
Please note: international flights and internal flights between Kota Kinabalu and Sandakan are not included in the holiday cost. Please contact us for a quotation. Please do not make any flight arrangements until your holiday has been confirmed.
Few places can compete with Borneo when it comes to adventures, activities, and wildlife. The Malaysian Sabah region is the base for our Activities Abroad family holiday adventure and the itinerary has been designed to ensure you see the very best that Borneo has to offer. All activities are included in the holiday price.
Your family adventure starts in and around Kota Kinabalu. Here you will enjoy taking a boat ride past tropical islands, snorkelling along coral reefs, flying on an inter-island zip wire, white-water rafting and jungle trekking, and sampling some wonderful accommodation and delicious food.
Next, it’s into the tropical rainforests for memorable encounters with some of the world’s most endangered species which are indigenous to Borneo’s rainforests. You’ll have the chance to get close to proboscis monkeys, sun bears, and orangutans at their respective sanctuaries before searching for them in the wild. There will be rainforest boat trips where you are almost certain to encounter some of the abundant wildlife, as well as a visit to the spectacular Gomantong Caves, famous as a nesting ground for swifts and some 27 species of bat.
Back in Kota Kinabalu, you’ll have the chance to scuba dive with our local experts and then go mountain biking prior to travelling home with some wonderful memories of your family tropical adventure.
Image credits: Borneo Dream Travel & Tours, The Hubner Family (clients), Heinz Rickers, G Woolley, Tsen Lip Kai, Azahari Reyes and Sabah Tourism
Day 1 Arrival and Transfers
Upon arrival at Kota Kinabalu International Airport, a guide will be waiting to transfer you to your wonderful waterfront accommodation, around a 60-minute drive away. You have this evening to yourselves so you can relax and settle into your new surroundings.
Day 2 Island Cruising, Snorkelling and the Island to Island Zip Wire
There is no better way to become familiar with the tropical waters of Borneo than to spend the day exploring the stunning islands and coral reefs that sit just off Kota Kinabalu.
You will take a boat around the islands during the day with guided snorkelling tours during the morning and afternoon where you can get acquainted with some of the region’s aquatic wildlife.
One of the highlights of today is the chance to try the famous Coral Flyer, an inter-island zip wire (the longest island to island zip wire in the world) and a serious thrill.
Day 3 Jungle Rafting
The Kiulu River rapids are graded as level 1-2 and so it is ideal for families and perfect for a really fun day. After instruction you will take to the water for a very entertaining trip downstream, passing through stunning rainforest and passing small villages. After Lunch, you’ll return to Kota Kinabalu in the late afternoon.
Day 4 Jungle Trekking and Survival Skills
Trek into the jungles of Borneo through rural villages, over hanging bridges, through streams and along narrow jungle trails. During your trek, you will learn about the use of local plants for medicinal and culinary use and be shown some traditional hunting and gathering techniques (such as catapults and rubber tapping). For lunch, you will try a jungle cooking challenge over an open fire.
In the afternoon, you will trek back out of the jungle and arrive back next to the Kiulu River. Here you will experience a zip-line ride across the river, which is a great way to end your jungle adventure experience! You will return to the hotel late afternoon and will have the chance to relax and enjoy the facilities.
Day 5 Flight to Sandakan
This morning you will wave goodbye to the coast and take the short flight to Sandakan (not included in the holiday cost, please speak to our travel experts for a quotation). If you are lucky enough to get a window seat on the left of the plane (and it is a clear day) you should see spectacular views of the imposing Mount Kinabalu as you fly past.
On arrival, you will be transferred to Sepilok and your delightful lodge accommodation on the edge of the world famous Orangutan Sanctuary. It is not uncommon for the orangutans to come swinging through the grounds here so settle in and enjoy your evening before the adventure continues once again tomorrow.
Day 6 Rainforest Discovery, Orangutan Rehabilitation Sanctuary and Sun Bear Conservation Centre
Today encapsulates the essence of Borneo in terms of nature and wildlife. You will first explore the Rainforest Discovery Centre with a guide. There are some exceptional sights in the reserve and many trails to explore as well as the thrilling canopy walkways, which allow you to get up close to some of the biggest trees you are ever likely to see. It’s a fascinating place.
After lunch in a local restaurant, you will visit the Sun Bear Conservation Centre and the famous Sepilok Orangutan Rehabilitation Sanctuary where you will watch a feeding session. The sanctuary is world renowned for its efforts to save this magnificent animal through rehabilitating orphaned orangutans. You will watch a video about the work that is done here before feeding time. The orangutans are able to come and go as they please so there is no guarantee of a sighting, but close encounters are frequent and you must listen to the instructions of the local guides at all times.
Day 7 Gomantong Caves and a Night on the Edge of the Jungle
The Gomantong Caves are world famous as the home of the swifts whose nests are harvested annually to make bird’s nest soup. They are also truly spectacular in their own right. The sight of the birds, bats and creepy crawlies that inhabit the caves is definitely something you won’t forget and the scale of these caves is rather awe-inspiring.
From Gomantong, you’ll travel to the Kampung Bilit secondary jungle before heading out on a late afternoon boat trip on the river. The boat trips are guided by specialists who seem to have an unfathomable ability for spotting wildlife. There is the potential to see the proboscis monkey, as well as macaques and leaf monkeys, gibbons, the occasional crocodile and possibly a wild orangutan. You may even be some of the lucky few who witness the delightful Borneo pygmy elephant. This evening your guide will accompany you for a night walk in the jungle when the forest takes on a very different appearance. You will also have the opportunity to join a traditional dance class this evening led by the villagers from nearby Kampung Bilit.
You will spend the night in a simple but clean, en-suite chalet at the rainforest lodge and will fall asleep listening to the sounds of the jungle.
Day 8 Rainforest Boat Trip, Tree Planting and Labuk Bay
After early morning refreshments, you will head back out on the boat for another attempt to spot some of the rainforest’s inhabitants. Upon your return to the lodge, you have the chance to take part in its environmental tree planting programme.
For lunch today, you will join a cooking class at the Kinabatangan Lodge, which is led by some of the local villagers working in the lodge. You will be shown how to prepare a local dish before having the chance to savour the results of your efforts.
It’s now time to check out and head back to Sepilok. En route you will experience yet another wildlife encounter that is unique to Borneo; Labuk Bay Proboscis Monkey Sanctuary which will allow you to experience these rather bizarre looking monkeys at close quarters.
Day 9 Return to Kota Kinabalu
Following transfers to Sandakan Airport, you fly back to Kota Kinabalu, where you will check-in, once again, to your wonderful waterfront hotel.
Day 10 Underwater Experience
If you have never dived before, but fancy giving it a go, then today is your lucky day! You will enjoy a scuba diving discovery experience (amazing for a non-diver). This will be a truly memorable experience.
For those who are qualified divers, you can participate in a leisure dive with our expert team and for those who prefer to stay on the surface, there is snorkelling available. A spectacular array of coral and aquatic life, possibly even sea turtles and stingrays, await you. Both, the leisure dive and the snorkelling are subject to availability locally.
Day 11 Mountain Biking
After breakfast, you will explore the villages and spectacular countryside that surrounds Kota Kinabalu by mountain bike. This trip will provide an insight into the daily lives of the local people as well as some stunning scenery. You will travel on front suspension mountain bikes, following a route that your guide will tailor to your group; this may include gravel tracks, quiet country roads and possibly even some jungle routes. Back at your hotel you can enjoy a final evening and reflect on all of the exceptional experiences you have had.
Day 12 Depart or Extend Your Stay
Sadly it is time to wave goodbye to Borneo or we can arrange for you to extend your stay. We can arrange a relaxing island break, or a PADI diving adventure to expand on the basic skills you learnt earlier in the holiday. Borneo is one of the most popular areas in the world for diving and it’s easy to see why. Alternatively, you can experience more about the culture of Sabah by staying in a traditional Longhouse, the options are varied and all offer something truly memorable for families to enjoy together. Please speak to one of our Travel Experts for further information.
Included in price
Shangri-La's Rasa Ria Resort & Spa
The lovely and luxurious Shangri-La Rasa Ria Resort is an excellent family hotel. Set amidst a beautiful Nature Reserve this 5-star hotel also resides on the doorstep of Pantai Dalit Beach, so guests can enjoy a spectacular beachfront view, with 400 acres of tropical forest in the background.
This is a wonderfully luxurious location that not only offers a huge range of comforts but also some idyllic scenery.
- The hotel offers a choice of five restaurants serving a variety of popular western cuisines, as well as Malaysian and Asian favourites so you can try something new each evening if you wish
- The hotel boasts a large outdoor swimming pool and a separate children’s pool with slide - perfect for families
- The resort is home to an eco-friendly championship golf course and the magnificent Spa at Dalit Bay
- There is a small gift shop on-site where you can buy postcards and souvenirs
- 24 hour room service is available
- Free Wi-Fi is available throughout
- There is an orangutan rehabilitation centre on-site so families can enjoy meeting these fascinating and highly intelligent creatures
Double or twin rooms
The rooms are comfortably furnished and have air-conditioning, TV and minibar. There are a wide range of room types and upgrades are available. Please speak to our Travel Experts for further information.
Sepilok Nature Resort
This charming hotel with its delightful wooden chalets is situated amongst beautiful tropical plants, orchids and trees and is within easy walking distance of the world-famous Kabili-Sepilok Forest Reserve, home to some of the few remaining wild Orangutans of Northern Borneo.
The hotel has been designed to combine a traditional style with an element of escapism. It is also in a prime location to see some spectacular wildlife. Indeed when our staff visited they encountered Orangutans just outside the chalets!
- Meals are served in the central restaurant on a covered terrace and the food here is a popular combination of traditional Malaysian and international cuisine. The terrace overlooks the rainforest so you can enjoy beautiful views as you eat
- The chalets are located amongst beautiful gardens with over 100 species of orchid – perfect for you to explore and enjoy a leisurely walk on the raised walkways
- The lake at the front of the lodge creates a beautiful vista
You will stay in very well equipped, air-conditioned chalet accommodation. Each chalet has twin beds with mosquito nets and either a jungle or lake view private veranda.
Kinabatangan Nature Lodge
Kinabatangan Nature Lodge is situated on the Kinabatangan River, a remote and beautiful region which is a real wildlife haven and sanctuary for many animals whose habitats have been lost through deforestation. Here visitors can sleep surrounded by the sounds of the jungle and the wildlife which it is home to. The lodge is on the edge of the tiny village of Kampung Bilit, a remote and traditional community who live within this area of rainforest.
This is a unique experience for your family to get up close to some of Borneo’s most incredible animals and the guides at the lodge will endeavour to ensure you can enjoy as many wildlife encounters as possible.
The lodge is built in the style of traditional Orang Sungai architecture, allowing it to blend into the environment. It is a simple place but this is all about the experience of spending time in the unique surroundings.
- There is a small shop which is supported and run by local villagers where you can buy small snacks and bottled water
- Tea and coffee are available for guests free of charge. Drinking water is provided in the main lodge buildings for guests as the water from the taps should not be drunk
- The small on-site shop sells some basic essentials and all of the proceeds go to the local community. You can purchase additional insect repellent and items such as leech socks if you wish to use them during the hikes
- Families can enjoy home-cooked meals which are served buffet style in the central dining area which is open to the sounds of the rainforest
- The guides at this lodge are second to none and they will do all that they can to ensure that you experience as many wildlife encounters as possible
- The lodge have gum boots available to hire for the jungle hikes which are highly recommended
Double or twin chalets
The accommodation is in simple raised, wooden chalets with mosquito-mesh covered windows allowing you to feel truly close to the sights and sounds of the jungle. The chalets are en-suite with showers and are all clean and simply furnished with double or twin beds.
Personalise this tour
PADI Open Water Diver Course
Are you ready to become a qualified diver?” This morning, it’s just a short five-minute walk from the hotel to the Dive Centre where your three days of underwater fun and adventure begin. Before you get to diving, some classroom preparation is in order in the diving shop, where there is an area complete with desks and chairs for your morning study session. Afterwards, you will have lunch in a nearby café and then have time for a relaxing afternoon and night at your hotel before an active day tomorrow.Read more
The next day, you will wake up bright and early in order to leave at 8.45 and make your way to Jesselton Point Jetty (walking time approximately 5 minutes). You will meet the Dive Crew and board the boat ready to head out to the stunning Tunku Abdul Rahman Marine National Park and its clear, turquoise waters. As you already completed the first day of this course on day 10 of your trip, you will complete day two of the course today, which involves confined skills sessions, some small water stamina tests and ocean dives of up to 18m. You will enjoy a well-deserved lunch at a café, and during your lunch break, you will also complete quizzes and take your final exam. Then, it’s time to put your new skills into practice during an afternoon of open water diving. You will return to the Jesselton Point Jetty at 4 pm, then return to your hotel for your overnight stay.
The final day of diving will begin at around 9.00 am at the Jesselton Point Jetty and onto Tunku Abdul Rahman Marine Park once again. The whole day will be filled with open water diving, as you practise your new skill and admire the underwater world and its incredible wildlife. Lunch will be enjoyed in a café. At 4 pm, you will return to your hotel in time for your final night of the trip.
You will have a last breakfast in the morning and take your transfer to Kota Kinabalu airport in time for your flight home. Please note: your flight needs to depart from 11 am onwards, so there is an 18-hour safety window after your last dive!
The hotel for your three nights will be the Grandis Hotel (subject to availability).
With its central location, you’ll be in the heart of the city so you can get out and explore Kota Kinabalu. You’ll be right by the water’s edge and within walking distance of the many different restaurants so you can try the varied local food on offer.
If you’d rather relax in the hotel, there are plenty of facilities to enjoy. Make sure you go up to the Sky Blu Bar for excellent views of the cityscape and out to sea. For those who want even more time in the water, there’s also an amazing rooftop swimming pool.
- Double, twin or family rooms with upgrades to deluxe rooms available
- All day dining in the Rosea Café
- Sky Bar and Piano Lounge
- Swimming pool
Price based on 4 people: £680 per person (2 sharing a room)
Price based on 2 people: £800 per person (2 sharing a room)
If you have any other requirements please contact one of our Travel Experts for a quote.
© Borneo Dream, Grandis HotelFrom £680 per adult
Stay in Rungus Longhouse and Visit Borneo's North
This two-day trip to the Rungus Longhouse at Kampung Bavanggazo offers the perfect combination of culture and adventure which is ideal for families. You will leave on your transfer at around 7.30 am, but before you actually reach Rungus Longhouse, there will be a few stop-offs along the way.Read more about this activity
At the first stop, you will find yourselves in a traditional village that is renowned for gong-making. Here, you will learn about the instruments and watch the master craftsmen and women at work as they show you how they perform this ancient craft. You will then visit a traditional honey bee farm, where the raw honey is believed to have remedial qualities – you may even get to try some of this honey for yourself!
Eventually, you will arrive at the longhouse by lunchtime, where you can spend a relaxing afternoon learning the intricate arts of beading and weaving.
In the evening, you will enjoy a traditional dinner while you admire the traditional entertainment on display, including Rungu dances and performances. Then, it is time to settle into your longhouse accommodation for a night’s sleep.
Staying overnight in the longhouse is not meant for an evening of luxury, but rather aims to provide a first-class, cultural experience that you will, most likely, never have again. The basic accommodation is very simple, with shared toilets, mattresses on the floor, a hanging mosquito net and a ceiling fan. There is no piped hot water, yet the water is not typically cold due to the high temperatures. Those who want hot water in order to wash can use boiled water at a sink in the longhouse. As you can see, the experience of staying here is a truly rustic and adventurous one.
The next day, you will be transferred to the Northernmost point of Sabah, where you can relax on the beach and enjoy the beautiful views. You will return to Kota Kinabalu in the afternoon and head back to your resort hotel.
If you have any other requirements please contact one of our Travel Experts for a quote.From: £405 per adult
Dates & Prices
We include more, no hidden costs
Minimum numbers: the prices listed below are based on a minimum of four people travelling but two people sharing a room throughout. If you have any other requirements please contact one of our Travel Experts for a quote.
Private departures: this tour can be operated as a private departure on any date (subject to availability). Please contact one of our Travel Experts for a complete quotation for your family.
Sat 03 Aug 2019
to Wed 14 Aug 2019
|Price per person based on 2 people sharing: £2540.00||Book|
Sat 10 Aug 2019
to Wed 21 Aug 2019
|Price per person based on 2 people sharing: £2540.00||Book|
Next season’s pre-sale dates and prices
You can make a pre-reservation to secure your holiday at this stage by paying an initial deposit of only £50pp. The provisional departure dates, prices and itineraries remain subject to change. We will contact you when the final dates, prices and itineraries are confirmed, and you will have 14 days to decide if you would like to go ahead. A further deposit payment of £250pp is due by 01 February 2020 or at the time of us confirming the trip details to you, whichever is sooner. If you decide not to travel, we will refund your full deposit payment. If you decide not to travel, we will refund your initial £50pp payment. Our Travel Experts will happily provide you with full terms and a complete quotation.
Sat 01 Aug 2020
to Wed 12 Aug 2020
|Price per person based on 2 people sharing: £2845.00||Enquire|
Sat 08 Aug 2020
to Wed 19 Aug 2020
|Price per person based on 2 people sharing: £2845.00||Enquire|
For our full booking terms and conditions please click here
Holiday group size (approximate)
Minimum 4 person and maximum 20 person (approximately)
We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.
Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.
Minimum numbers required for a holiday to operate
Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.
The order of activities is always subject to change and you will be provided with your final itinerary upon arrival at your destination.
Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation.
Medical history and advice
We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.
In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.
In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.
Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.
Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.
It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.
If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.
If you have a reduced level of mobility, then please contact our travel experts to discuss the suitability of this holiday in relation to your requirements.
Experience and fitness
Most of the activities we offer have been designed for beginners who have no prior experience and are of all age ranges and fitness levels. Our guides provide expert advice, tuition and instructions prior to any activity going ahead. Activities are designed to be enjoyed and not endured, but some, do require a more basic level of fitness than others. If you have any questions, then please contact one of our Travel Experts who can provide first-hand advice.
The only holidays which are not as suitable for complete beginners are the multi-night safaris which involve several days in wilderness cabins travelling by either snowmobile or husky safari. Again, this all depends on the individual taking part, but some prior experience and understanding of these types of activities can be very helpful and a greater level of fitness is recommended.
Guides & Safety
When partaking in any activity, it is imperative that everyone in your group listens very closely to the instructions provided by the guide and that they are abided by at all times. Our guides are experts in their field and no one knows the environment better than these highly knowledgeable and experienced providers.
Prior to starting any activity, please make it clear to your guide if there is any element of the safety briefing you are unsure of or would like to clarify before you set off.
Our guides will always take local conditions into account when considering whether an activity can go ahead. This is, in part, why your itinerary is subject to change at short notice. This rarely happens, however, if it does, we will always endeavour to reschedule the activity for later in your holiday. If this is not possible then the cost of the activity will be refunded to you when you return home.
Our guides' word on activities is always final and your safety is their principal concern at all times; please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.
NB: In order to participate in our holidays, all guests must be able to understand instructions given in English. These instructions may be delivered verbally or in writing and will include vital safety information and ongoing instruction during activities.
Minimum and Maximum Age
The minimum age for this holiday can be found in the ‘Key Facts’ section of the holiday overview.
Younger family members may be able to participate but may not be able to take part in all activities. Please contact one of our Travel Experts if you have any questions.
Booking activities locally and equipment hire
Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).
When arranging any such activity please always ensure that safety is your primary concern.
In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.
Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.
If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card. Please see your trip dossier for full details.
Travel Safety and Foreign Office Advice
Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.
The Foreign and Commonwealth Office Advice
We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.
The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:
Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/ Canadian Consular Affairs Bureau http://voyage.gc.ca/ The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html
If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.
If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.
If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.
If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.
Flight schedule changes and connecting transportation
On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.
Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.
Booking your own flights - cancellation disclaimer
If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.
If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.
Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.
Please note that the following cancellation terms supersede those mentioned in section 7 of our general booking terms and conditions.
- More than 63 days prior to departure - Loss of deposit (including the full cost of flights or other services where paid at the time of booking)
- 63 to 43 days prior to departure - 40%
- 42 or less days - 100%
All of it was fabulous and beautifully organised. 05 August 2017 by The Ponting Family
Your man on the ground in Borneo, Luke, was simply outstanding. Everything ran smoothly at all times, exactly what we were looking for. A truly wonderful holiday which I would recommend to anyone. It was a particular pleasure to engage in the activities with a couple of other like-minded families.
We had a truly fantastic time 14 August 2015 by Elizabeth Gratton
We have just returned and had a truly fantastic time. We loved the white water rafting activity, but also the river boat treks. Both very different - one physical and fun, one just felt like we were seeing some magical sights. The wild orangutans and Pygmy elephants were the highlight. We loved the combination of adrenalin activities and nature. The jungle lodge experience felt like something we had to do but I wouldn’t have wanted to spend more than one night there. I like my creature comforts too much! Sepilok Lodge was lovely. The bedrooms are fairly basic, but the beds were comfy and the food there was excellent.